ServiceNow Principal Software Engineer

About the role We are looking for a fun and energetic individual looking to work for the worlds’ largest commercial real estate company. CBRE dominates every aspect of commercial real estate, from brokerage and asset services to property development and management. This candidate must have experience with ServiceNow, web-based applications and technologies, possess strong communication skills, and have the desire to learn the general operations of a global D&T organization.
What you'll do
Under broad direction provide architecture, development, and administration of CBRE’s global ServiceNow platform.
Evaluate, design, and develop new features and roadmaps
Serve as primary technical point of contact on customer engagements of the highest complexity and value.
Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation.
Analyze system processes and develop enhancements to improve user experience and general system usability.
Function as the principal ServiceNow SME. Mentor/assist other team members where needed.
Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for system related issues.
Work with users to fully utilize the ServiceNow product suite.
Develop and manage integrations between ServiceNow and 3rdparty system (REST, SOAP, orchestration, and other relevant methodologies)
Develop transformative AI solutions that enhance user experiences and improve operational efficiencies
Develop scripts on the ServiceNow platform to automate tasks and integrations
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's Degree in a relevant field of work.
Minimum 5 years of ServiceNow development, configuration, integration, and administration experience in large, complex environments.
Strong working knowledge of the following ServiceNow components:
IT Service Management
CMDB, Asset Management, Incident, Problem, Change
AI/Machine Learning
Generative AI, Agentic AI, Predictive Intelligence, Document Intelligence
IT Operations Management
Discovery, Service Mapping, Orchestration, PowerShell,
MID server management
Policy and Compliance
Legal Service Delivery
HR Service Management
Customer Service Management
Integration Hub, Automation Center, RPA
Minimum 5+ years of development/scripting experience with HTML,
JavaScript, Angular, Jelly, PowerShell, Orchestration.
Minimum 5+ years experience with service oriented architecture design and development and web service integration (REST, SOAP)
Hands-on experience developing integrations between ServiceNow and other platforms (REST/SOAP, flat files, etc)
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Proven and verifiable history of analyzing business situations and working within a group environment to provide efficient and effective solutions.
Proven history of providing technical support during all phases of project delivery. Including, but not limited to: development of project estimates, documentation of requirements, solution design review, documentation creation and review, and peer code reviews
Experience in developing and implementing custom applications on the ServiceNow platform.
Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
Why CBRE? At CBRE, we believe we possess an encouraging environment where integrity, service, and excellence craft our approach to every opportunity. We are guided by the needs of the cities we inhabit, the communities we build and the world we live in.
CBRE named a Fortune’s Most Admired Real Estate Company Fourteen years in a row
CBRE agrees to acquire J&J Worldwide Services, a leading provider of engineering services, base support operations and facilities maintenance for the U.S. federal government.
Named a World’s Most Ethical Company by Ethisphere for 11th consecutive year.
Ranked #3 on Barron’s Most Sustainable Company list
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Change Management Associate Director position is $125,000 annually and the maximum salary for the Change Management Associate Director position is $140,000. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).