Service Provider Claims and Data Analyst
Role summary
The Service Provider Claims and Data Analyst will support the Circular Action Alliance's regulatory requirements and recycling system goals by reviewing and approving service provider data submissions and claims. This role involves onboarding service providers, ensuring accurate and timely data submission, and resolving issues. Key responsibilities include automating analytical processes, documenting system validations, creating Power BI dashboards for performance tracking, conducting trend analysis, and supporting improvements to the Service Provider Portal through requirements documentation and UAT. The position requires at least 2 years of related experience, proficiency in Microsoft Office 365, and strong analytical and communication skills. Experience with recycling systems and data visualization tools like Power BI is preferred.
Role Overview
Reporting to the Manager of Service Provider Analytics, Data and Claims the Service Provider Claims and Data Analyst will support the review and approval of service provider data submissions and claims in support of CAA’s regulatory requirements and recycling system goals. This position will support the state teams in ensuring material can be tracked from collection through to a responsible end market. They will also work directly with service providers to onboard them, support their ability to easily submit accurate and timely data, and support any issues that may arise. This role will support the automation of regular analytic processes, and documenting new validations for the system to perform.
Key Responsibilities
- Support the review and approval of service provider activity reports and ensure all service provider inquiries are answered in a timely manner;
- Support the service provider onboarding process. Provide training and guidance on reporting standards and requirements.
- Communicate with service providers to obtain necessary datarequiredforaccurateactivity report submissions.
- Support the automation of the monthly closeout process for each MRF to ensure that all material is accounted for prior to the reimbursement process.
- Support state operational teams tovalidatethe accuracy of service provider submissions, ensuring all claims match the activity reports and are supported with the proper documentation.
- Create Power BI dashboards to track service provider performance and ensure easy access to information for business processes.
- Provide exceptional customer service to internal / external clients.
- Conduct trend analysis to examine data stability, uncover newinsightsand process improvement opportunities; communicate the results to internal stakeholders.
- Support improvements to the Service Provider Portal through writing business requirements, validation rules and performing User Acceptance Testing (UAT) prior to new releases.
- Performs other related duties as assigned.
Skills & Competencies
- Excellent analytical and problem-solving skills, with the ability to interpret complex data and identify actionable insights.
- Ability to work with service providers to identify and correct data issues
- Excellent time management and organization skills, including working with remote employees across varied geographies and time zones.
- Detail orientated, highly analytical and organized in handling sensitive information and data
- Experience working with cross-functional teams including subject matter experts and consultants.
- Effective communication skills and ability to collaborate with key stakeholders, serving as a resource to ensure successful delivery of services.
- Some knowledge and experience with recycling systems and EPR is beneficial;
- Abilityto synthesize and visualize data through tools like Power BI and toleveragedata science and analysis tools such as Python andJupyternotebooks is preferred.
- Usesprofessional and effective judgment and decision-making skills rooted in logic and sound reasoning toidentifythe strengths and weaknesses of alternate approaches, solutions, or conclusions.
- Demonstrated ability to work in a dynamic environment where change, growth and innovation are constant.
Qualifications
- Degree in Data Science, Business, Engineering, Scientific or related field preferred.
- At least 2 years of related experienceisrequired.
- Proficientin Microsoft Office 365, including Excel, SharePoint, and Teams.
- Team player with a professional, disciplined, and self-directed approach.
Compensation & Other Information
- Location: Fully Remote
- Pay Rate: Based on a variety of factors n accordance with applicable law including the successful candidate’s relevant experience, skills, knowledge and experience.
- Reports To: Manager of Service Provider Analytics
Circular Action Alliance is an equal employment opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex (including pregnancy, childbirth, lactation, and related medical conditions), national origin, military or veteran status, sexual orientation, gender identity, age or any other category protected by applicable federal, state, or local law. If you require accommodation as part of the application process, please contact careers@circularaction.org listed below.