Health and Safety Response Program Manager

## General Statement of Job

The purpose of this position is to oversee and advance the City’s multi-agency public health and safety response program and initiatives, under the general direction of the Fire Chief or designee. Employees in the classification focus on the operational planning, growth, and enhancement of co-responder teams, post-overdose response initiatives, and harm reduction strategies. Position is responsible for seamless coordination among law enforcement, Emergency Medical Services, behavioral health services, hospitals, and community-based organizations to provide immediate and long-term support for individuals impacted by substance use and behavioral health crisis.

## Essential Functions

The following knowledge, skills, and abilities, as outlined herein, are intended to be representative of the type of tasks performed within this position. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the position if the work is similar, related, or a logical assignment for this description. Other duties may be required and assigned.

Directs operational and logistical planning to improve the effectiveness and efficiency of the city’s multi-agency response initiatives.
Develops and implements standard operating procedures (SOPs) to guide the program’s growth and success, ensuring compliance with best practices and evidence-based models.
Oversees the coordination and functionality of co-responder teams addressing substance use and behavioral health emergencies.
Tracks and evaluates program performance using ESO tracking software, ensuring timely follow-up and compliance with post-overdose response mandates.
Monitors program outcomes and adjust strategies to achieve optimal service, community impact, and client engagement.
Cultivates collaborative partnerships with hospitals, emergency departments, behavioral health agencies, and other stakeholders to enhance system-wide response efforts.
Coordinates with law enforcement, EMS, and community service providers to ensure a cohesive, trauma-informed approach to post-overdose and crisis response.
Facilitates warm handoffs and referrals to social services, including housing, food and nutritional assistance, employment support, and evidence-based treatment and recovery services.
Ensures timely follow-up and continued engagement with clients’ post-encounters to provide crisis intervention, support, and connection to long-term resources.
Oversees the provision of wrap-around services to clients, their families and social support systems, focusing on sustained recovery and improved quality of life.
Develops and oversees outreach programs aimed at increasing awareness and accessibility of harm reduction and substance use disorder (SUD) services.
Assists the Finance Department with the Fire Department grants, compliance, and reporting.
Provides presentations as requests.
Prepares or completes various forms, reports, correspondence, logs, purchase requests, blanket reports, time cards, or other documents.
Communicates via telephone; provides information and assistance; takes and relays messages; responds to requests for service or assistance. Communicates with supervisor, employees, other departments, vendors, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Maintains a current knowledge of applicable laws/regulations; maintains an awareness of new trends and advances in the profession; reads professional literature; attends workshops and training sessions as appropriate.
Performs other duties as assigned.

## Minimum and Preferred Qualifications

MINIMUM QUALIFICATIONS

Bachelor’s degree from an accredited institution in public health, emergency management, nursing, social work, or closely related field; AND

• Three (3) years of progressively responsible experience in program management, emergency response coordination, or multi-agency collaboration within a public health, EMS, or harm reduction setting; AND
• Valid Florida Driver License.

*If no applicants meet the minimum qualifications, an equivalent combination of education, training, experience, and preferred qualifications may be considered.*

PREFERRED QUALIFICATIONS

• Experience working with substance use disorder (SUD) programs, harm reduction models, and crisis intervention strategies.

ADDITIONAL REQUIREMENTS / ENVIRONMENTAL FACTORS

Driving Requirements: The ability to drive and operate a personal or City vehicle intermittently throughout the work day or work week.

Physical Requirements: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).

Motor Coordination: The ability to coordinate eyes, hands, and feet to utilize and operate office tools, equipment, and machinery; and to handle, sort, and organize documentation.

Sensory Requirements: The ability to perceive and differentiate audio and/or visual cues or signals; and to perceive and differentiate depths, and/or textures.

Form/Spatial Aptitude: The ability to inspect items for proper length, width, and shape; and to visually read various information.

Color Discrimination: The ability to differentiate between colors or shades of color.

Communication: The ability to effectively communicate with City employees, stakeholders, and the general public verbally and in writing to deliver and explain information in a variety of technical and/or professional languages, and to prepare written correspondence, documents, reports, and analyses using proper format, spelling, grammar, and punctuation.

Functional Reasoning: The ability to apply principles of rational systems, such as motivation, incentive, and leadership; to interpret instructions furnished in written, oral diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning: The ability to exercise the judgment, decisiveness, and creativity required in situations involving the evaluation of information against sensory, judgmental, measurable, verifiable, or subjective criteria.

Data Conception: The ability to coordinate, manage, strategize, and or correlate data and/or information; and to exercise discretion in determining actual or probable consequences, and in identifying solutions or alternatives.

Mathematical Aptitude: The ability to add, subtract, multiply, divide, and calculate numbers, decimals, and percentages.

Environmental Factors: Essential functions are performed with varied exposure to adverse environmental conditions (i.e. cold, heat, rain, sunlight, humidity, noise, dirt, odor, and/or fumes).

EQUAL OPPORTUNITY EMPLOYER

The City of Lauderhill, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Lauderhill will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

VETERANS' PREFERENCE
Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority in the City’s hiring process. Additionally, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements in employment by the City.

APPLICANT SCREENING
Due to the volume of applications the City receives, every applicant meeting the minimum qualifications cannot be guaranteed an interview. Applicants are selected for an interview based on education and work experience most closely matching the requirements of the position and may undergo additional selection and screening processes which may include an evaluation of training and experience, and written, oral and performance-based testing.
Drug and alcohol testing is conducted based upon City policy, Federal, State and Local requirements. The City of Lauderhill is an E-Verify employer.