IT Infrastructure Engineer

## Summary

Responsible for designing, building, operating, and improving the core technology systems of organizational IT infrastructure. This role sits between hands-on operations and forward-looking engineering, with a focus on stability, scalability, security, and reliability.

## Essential Functions

• Plan and implement infrastructure for servers, networks, storage, and cloud services.
• Maintain Windows/Linux servers, virtualization platforms, and identity systems.
• Support core networking services such as routing, switching, firewalls, VPNs, and segmentation.
• Deploy and manage cloud infrastructure (IaaS/PaaS).
• Use automation and Infrastructure-as-Code tools to standardize builds and reduce manual work.
• Work closely with security teams to implement hardening, patching, logging, and access controls.
• Support regulatory or policy requirements.
• Monitor system health and performance.
• Partner with application teams, service desk, vendors, and leadership.
• Document architectures, procedures, and standards.
• Participate in on-call rotations for critical systems.
• Perform other duties as directed.

## Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience. Three (3) to five (5) years of experience in IT infrastructure, systems administration, or network operations, preferably in a public-sector or other regulated environment. Demonstrated experience supporting and improving Windows-based server and network infrastructure in hybrid on-premises/cloud environments. Strong understanding of enterprise networking fundamentals, virtualization, automation/scripting, and systems security best practices. Ability to work within formal change management processes, collaborate across departments, and communicate technical concepts clearly.
*Physical Exam Required*
*Valid Texas Driver's License*
*\*\*\* Critical Infrastructure: This position has been determined to have close contact with, or control of Critical Infrastructure components. This position is subject to extensive background checks and random drug screening. \*\*\**
\*\*\*No Class B Misdemeanor convictions within last 10 years\*\*\*
\*\*\*No Class A Misdemeanor, Felony Convictions or Family Violence Conviction\*\*\*

## Knowledge and Abilities

*Knowledge of:*

• Enterprise Windows Server administration and lifecycle management.
• Identity and access management concepts, including Active Directory and group policy.
• Hybrid infrastructure environments integrating on-premises systems with cloud services.
• Virtualization platforms and concepts such as high availability and resource optimization.
• Enterprise networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, routing, and firewalls.
• Systems security best practices, including patch management, access controls, logging, and monitoring.
• Backup, disaster recovery, and business continuity principles.
• Automation and scripting concepts used to standardize system configuration and deployment.
• Change management and incident response processes in production environments.
• Infrastructure monitoring and performance tuning techniques.
• Public-sector compliance, policy, and audit considerations related to IT systems.
• Vendor coordination and technical support escalation in enterprise environments.
• Technical documentation standards and knowledge-transfer practices.

*Ability to:*

• Analyze existing infrastructure and identify practical, cost-effective system improvements.
• Design, implement, and maintain reliable on-premises and hybrid infrastructure solutions.
• Troubleshoot complex system and network issues across multiple platforms and environments.
• Automate and standardize infrastructure processes to improve consistency and reduce operational risk.
• Communicate technical information clearly to non-technical stakeholders and collaborate across departments.

*Physical Requirements:*

• Frequently lift and carry up to 50 pounds;
• Frequently bend and kneel during the shift;
• Frequently push and pull objects;
• Frequently flex upper trunk forward at the waist and partially at the knees;
• Frequently rotate upper trunk to the right or left while sitting or standing;
• Place arms above, at or below shoulder height.