Operations Associate

**Location:** NYC (In-Person)

**Compensation:** Competitive salary + meaningful equity

**Stage:** YC-backed, early-stage

## **About Claim Health**

**Claim Health is the AI Revenue Platform for Post-Acute Care.**

With the US population aging and preference for care moving to the home, post-acute care (home health, skilled nursing, home care, hospice) is one of the fastest growing verticals within healthcare. Post-acute providers operate across fragmented systems, manual workflows, and reactive processes that create operational drag and financial uncertainty. Claim Health replaces this fragmentation with an intelligent, software-driven platform that unifies data, automates execution, and enables real-time decision-making across revenue-critical operations.\
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We’re building an adaptive platform that brings clarity, predictability, and scale to environments where reliability matters.

## **About the Role**

We’re hiring an Operations Associate to help design, build, and scale the core operational processes that power Claim Health. This role is ideal for someone with 1 to 3 years of experience in consulting or startup operations who enjoys ambiguity, systems thinking, and working directly with customers.

You’ll sit at the intersection of customer success, product, and engineering - owning implementations, tracking key metrics, and turning real-world complexity into scalable, repeatable workflows.

## **What You’ll Do**

**Build & Scale Operational Processes**

* Design and implement operational workflows across customer onboarding, claims-related processes, and ongoing support
* Document and standardize processes through SOPs, playbooks, and internal tooling
* Identify operational bottlenecks and work cross-functionally to improve efficiency and reliability

**Metrics & Operational Insight**

* Define, track, and report on key operational and customer metrics (e.g., implementation timelines, workflow throughput, issue resolution)
* Build dashboards and lightweight analyses to inform product and operational decisions
* Use data to identify trends, surface risks, and prioritize improvements

**Customer-Facing & Implementation Work**

* Work directly with customers during onboarding and implementation to ensure successful adoption of Claim Health
* Act as a day-to-day operational partner for customers, helping coordinate across internal teams to resolve issues
* Gather customer feedback and translate it into actionable operational or product enhancements

**Cross-Functional Execution**

* Support customer implementations from kickoff through go-live and steady state
* Partner closely with product and engineering to operationalize new features and workflows
* Serve as the connective tissue between customers and internal teams to ensure smooth execution

## **What We’re Looking For**

* 1–3 years of experience in:
* Management consulting, operations, or strategy roles, **or**
* Product operations / operations roles at an early-stage startup
* Strong process-building instincts—you enjoy creating structure where none exists
* Analytical mindset with comfort defining and managing key metrics
* Experience working directly with customers and owning outcomes end-to-end
* Clear, concise written and verbal communication skills
* Ability to thrive in fast-paced, ambiguous environments
* High ownership mentality and bias toward action

## **Nice to Have**

* Experience with healthcare operations, claims, billing, or revenue cycle workflows
* Experience supporting SaaS onboarding or implementations
* Comfort working with data and tools such as SQL, Excel/Google Sheets, Airtable, Notion, or internal dashboards
* Coding experience (e.g., Python, SQL, scripting) and/or a Computer Science degree
* Experience working closely with product and engineering teams

## **Why Join Claim Health**

* **Real impact:** Your work affects mission-critical operations and financial outcomes
* **Ownership:** Meaningful equity and influence over the platform’s direction
* **Hard problems:** Complex systems, real constraints, no toy use cases
* **Speed:** Small team, fast feedback loops, high leverage work. We have a bias towards moving as fast as possible.
* **Culture:** Low ego, high standards, deep respect for craft
* **Fun** One of the most important things we screen for is can you laugh with us.

[](https://jobs.ashbyhq.com/claim-health/bb76582b-fe73-48d5-8897-a863bfd88013/application)