Program Manager – Dedicated Customer

Job Summary

The Program Manager is responsible for day-to-day planning and execution of all assigned projects/programs to ensure the success of our customers, field and company. This person plays a central role in facilitating decision making processes for Leadership as well as communicating progress and issues to all interested parties on a regular basis.

Essential Duties and Responsibilities

• Sales

o Support CloudCover’s proposal development, economic assessment and structuring of offerings via close alignment with the business development and program management teams during the early stages of all opportunities

§ Interface directly with key stakeholders to gather and clarify requirements to aid in finalizing scope of assigned opportunities

o Create added value to program and develop/implement CloudCover’s and Customer’s strategy initiatives

· Clear Lines of Communication

o Act as the primary Customer contact, build relationships with Customer, provide program coordination, and implement action-plans

o Work in conjunction with the Customer Project and Program Management team keeping them apprised of Service activities

o Assess and communicate project status and critical issues/ risks areas to Leadership and key stakeholders, and for driving appropriate responses/ actions to completion, ensuring success

o Highlight and immediately communicate any obstacles to leadership to ensure any course corrections are made in a timely fashion

o Escalate any issues or trends identified over the course of project operations

o Assist CloudCover and Customer by identifying any possible “gaps”; ask questions as necessary for clarity

· Implementation of Team, Projects, and Programs

o Work with Customer to obtain and manage project information and directives

§ Provide recommendations that are consistent with CloudCover’s and Customer’s strategy and that make sense to the business and industry

o Ensure field readiness and quality of workmanship in the field:

§ Build/Maintain relationships with Field Engineers to establish trust

§ Field Engineer compliance to expectation

§ Inspection of field effectiveness and quality of work

o Ensure Field Engineers are prepared to execute field work:

§ Have all up-to-date certifications and credentials

§ Have appropriate tools

§ Understand and follow correct processes

§ Recruit and develop skills

o Implement Field Engineer retention strategies

o Conduct employee reviews quarterly

o Ensure proper Field Engineer coverage

§ Lead Field Engineer is always onsite during an installation

§ Coordinate all travel for Field Engineers

o Fully understand all elements of a project or program

o Read and be familiar with all materials for projects/programs including installation guides/directives, data collections, project/program updates

o Participate in all applicable trainings, meetings and conference calls

o Drive overall accountability for project success, and is responsible for a facilitating smooth transition related to changes in plans and associated roadmaps

· Reporting

o Implement and sustain Key Performance Measures designed to monitor, and track assigned project status, operational effectiveness, successes, and areas of improvement

o Drive, monitor and continually assess project opportunities with specific focus given to return on investment, profitability and capacity planning impacts

o Manage department and Customer financial goals within Customer’s budget for each Project, makes recommendations to improve ROI and gross margin

o Maintain project controls that accurately reflect completed work against project plans, schedules and budgets, and ensure user/management involvement at appropriate milestones

· Miscellaneous

o Other tasks as requested by management

Requirements

· Bachelor Degree in Business, Finance, Engineering, Project/Program Management or other related field is required or equivalent combination of education and experience

· Five-plus (5+) years experience in analytical, decision support role

· Experience implementing and managing a Project/Program Management model a plus, not required

· Digital signage, networking, and audio experience in retail, QSR, data centers, and/or healthcare recommended

· Self-starter and team player

· Proficiency in Microsoft Suite

· Strong oral and written communication skills with the ability to communicate across all company levels

· Results-driven and goal-oriented attitude

· Strong leadership skills

· Ability to work and thrive in fast-paced environment

Physical Requirements

· Limited to moderate travel required

About CloudCover

Founded in 2016, CloudCover was built on a simple but powerful idea: maintenance management should be smarter, more connected, and easier to scale. What began as an extension of our global maintenance services quickly evolved into a comprehensive software and services platform designed to unify and simplify infrastructure management.CloudCover’s Hybrid Maintenance Management (HMM) solution brings together an organization’s entire ecosystem—including assets, contracts, vendors, budgets, and departments—into a single, intuitive dashboard. Designed with flexibility in mind, our platform empowers Channel Partners to fully brand and customize the experience to meet their customers’ unique needs.Today, CloudCover is a Gartner-recognized leader in Hybrid Maintenance Management and Channel Partner Enablement. We operate a channel-direct model supporting over 4,500 end users, hundreds of channel partners, and more than 250,000 assets across 60+ countries.At CloudCover, we’re redefining how organizations manage maintenance—delivering visibility, control, and efficiency at a global scale.

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Education:

• Bachelor's (Preferred)

Experience:

• analytical, decision support: 5 years (Required)

Willingness to travel:

• 25% (Required)

Work Location: Hybrid remote in Charlotte, NC 28206