Customer Success Manager (CSM)
Role summary
Cogent Communications, a global Tier 1 ISP, is seeking a Customer Success Manager (CSM) to maintain and grow revenue within a named list of corporate customers. This in-office role requires identifying and cultivating new relationships, generating business opportunities through prospecting and research, and leveraging consultative selling techniques. The CSM will conduct presentations and account reviews, working in a fast-paced, quota-bearing environment with revenue deadlines. Proficiency in Microsoft Office and CRM software is required, along with strong oral and written communication skills. A competitive salary and benefits package are offered.
Company
Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high-speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and benefits package.
Compensation
[Starting / Initial] Base Salary Pay Range: [$19.23- $38.46 per hour or $40,000 – $80,000 per year].
Commission: Commissions are earned on each sale based on product type:
- 50% -150% of one month’s MRCs (monthly recurring charges)
- 1/12 of one-time NRCs (non-recurring charges) &
- 1/24 of Burst
[Tenured] Base Salary Pay Range: [$19.23 - $48.07 per hour or $40,000 - $100,000 per year] based on achievement of structured tenure based and performance-based pay increases.
Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.
Responsibilities
- Maintain and grow the installed revenue within a named list of corporate customers.
- Identify, cultivate, and develop new supporting relationships within the Buyer’s purchasing group.
- Direct calling, email and other contact efforts you will identify, qualify, and generate these new business opportunities by working directly with Key Decision Makers.
- Compliment prospecting and selling efforts through presentations and account reviews.
- Leverage consultative and relationship building selling techniques you will identify current and future connectivity solutions.
Qualifications
- Previous sales experience (recent experience strongly preferred) with a track record of accomplishment of success retaining and growing customer accounts
- You must be able to demonstrate your ability to identify, qualify and generate new business through extensive prospecting and research.
- Strong oral and written communication is required.
- Ability to work in a fast paced, quota-bearing environment with revenue deadlines
- Working knowledge of computer applications such as Microsoft Office and a CRM are required.
- A college degree is preferred but not required
Work Environment
This is an in-office position five days a week to best support your success, allowing for focused mentorship, training, and personal coaching
By submitting an application or resume for this position, I understand that is an in-office position.
To apply for the Customer Success Manager position, please submit your resume and cover letter to careers@cogentco.com .
Cogent Communications is an Equal Opportunity Employer.
