QA Test Engineer

About The Role
As a
QA Test Engineer
, you will make an impact by ensuring the quality, stability, and performance of customer engagement and CRM solutions across Salesforce and Contact Center platforms. You will be a valued member of a cross-functional delivery team and work closely with developers, business analysts, and stakeholders to validate requirements and continuously improve testing efficiency.
In This Role, You Will
Analyze business and technical requirements to create test plans, test cases, and test scenarios
Perform functional, regression, smoke, and integration testing across Salesforce and integrated systems
Validate Contact Center capabilities, including Voice, Email, and Chat channels
Identify, document, and track defects using defect management tools such as JIRA
Collaborate with developers, business analysts, and QA team members throughout the delivery lifecycle
Ensure comprehensive test coverage while identifying opportunities to improve test efficiency and effectiveness
Participate in Agile/Scrum ceremonies, contributing to sprint planning, reviews, and retrospectives
Work model
At Cognizant, we strive to provide flexibility wherever possible and support a healthy work-life balance through our wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring regular presence in a Cognizant or client office located in Toronto, Ontario.
What You Need To Have To Be Considered
2+ years of experience working on Salesforce projects
Experience testing Contact Center solutions including Voice, Email, and Chat
Strong hands-on experience with functional, regression, smoke, and integration testing
Experience using defect management tools such as JIRA
Good understanding of Agile/Scrum methodologies
Strong written and verbal communication skills
Ability to collaborate effectively within cross-functional teams
These will help you stand out
Experience with API testing using tools such as Postman or REST Assured
Knowledge of AWS environments
Experience with CYARA or IVR testing tools
Strong analytical and problem-solving skills
A proactive, detail-oriented approach with a focus on quality improvement
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary And Other Compensation
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between CAD 45,900 - 73,000 per year.
Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications.
This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.