Quality Patient Safety Program Manager
Role summary
The Quality/Patient Safety Program Manager supports, coordinates, and facilitates quality management, patient safety, and performance improvement activities within a hospital and medical staff setting. This role acts as a resource for employees and management on quality initiatives, handling sensitive patient information. Responsibilities include assisting in the design and implementation of quality programs, facilitating performance improvement teams focused on clinical quality, patient safety, risk reduction, and patient experience. The manager ensures compliance with regulatory standards (CMS, TJC, Leapfrog), manages data collection and reporting, and aids in regulatory readiness and survey preparation.
Job Summary And Responsibilities
The primary function of the Quality/Patient Safety Program Manager is to support, coordinate, and facilitate the quality management (QM), patient safety (PS) and regulatory performance improvement (PI) activities for the hospital and medical staff. This role also serves as a resource to employees, management, nursing directors, senior management, councils, physicians and teams on quality management activities and will handle patient
sensitive and confidential hospital information.
Assists in the design, planning, implementation and coordination of Quality Management, Patient Safety and Performance Improvement activities for assigned hospital and medical staff departments, committees, divisions, service lines and functions. Proactively coordinates and facilitates performance improvement teams to support key initiatives, including but not limited to, activities focused on clinical quality improvement, patient safety and risk reduction, patient
experience, efficiency, FMEAS, root cause analyses and medical staff improvement (e.g. case review for peer review,
OPPE, FPPE).
Participates in an integral role to ensure compliance with CMS HIQRP/HOQRP, TJC, Leapfrog, etc., data collection and reporting of process and outcome measures. Facilitates development and implementation of data collection tools and processes including the ability to: identify data elements needed to complete appropriate measurement, perform data collection and abstraction per specifications, and validate data prior to submission or preview reports prior to
publication.
Facilitates meetings, presents data and reports, identifies key findings and assists with action plans and implementation.
Maintains current knowledge of accreditation and licensing requirements and must be a resource to staff on these regulations in order to improve management of outcomes and ensure compliance. Assists with regulatory readiness and survey preparation activities including mock survey tracers.
Job Requirements
Licensed Registered Nurse, Licensed Clinical Pharmacist, or other Licensed Clinical Staff and three (3) years clinical experience in an acute care setting
Must be able to perform case reviews for medical staff peer review and medical and/or surgical Registry Abstraction
One (1) year healthcare-related quality management/performance improvement experience (e.g., chart audit, PI team member, etc.)
Current state license in a clinical field in state of practice.
Certified Professional in Healthcare Quality (CPHQ), or Healthcare Quality and Management Certification (HCQM), or Certificate of
Professional Healthcare Quality and Patient Safety (CPQPS) within 2 years of employment is required.
Where You'll Work
At CHI Health Creighton University Medical Center - Bergan Mercy, our focus is patient-centered care. Our level I trauma center and academic medical center campus is designed to heal the body, mind, and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services includes trauma services, heart and vascular care, emergency services, surgery, maternity, cancer care, and diagnostic imaging.
Pay Range
$32.30 - $48.05 /hour
