Program Manager- Telehealth Operations

Overview:

The Program Manager, in collaboration with the senior operations manager, will help lead the development, implementation, and direct management of Central Health service areas and programs. The day-to-day activities for this position include the development and enforcement of operating protocols and standards, directing, evaluating, and providing feedback to professional-level employees who collaborate or are stakeholders in the operations of the Central Health service areas and programs. As a member of the Healthcare Delivery Operations leadership team, the Program Manager collaborates with Clinical Operations team members and other stakeholders to develop and implement patient-centered tools to increase patient access and improve quality of care. The Program Manager will analyze and report on Key Performance Indexes for each of the service lines assigned to them. This position is Hybrid and is approved for work at both an approved off-site location and onsite at a Central Health location based on business needs.

*This position is considered hybrid, meaning individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs.* *This candidate selected for this role must live in the greater Austin area.*

Responsibilities:

Essential Functions:

• Works closely with the Senior Operations Manager or above, in the development, growth, and day-to-day operational management of the Central Health Healthcare delivery service areas and programs.
• Responsible for clinical stakeholder adoption and incorporation of developed workflows into the Central Health Golden Standard Workflow.
• Continuously refine and improve Central Health service areas and programs and operational approaches that meet industry standards within healthcare delivery systems.
• Formulates develops, and oversees the implementation and expansion of healthcare delivery service areas and programs into Central Health in collaboration with the senior operations manager or above.
• Lead the development of key metrics to track, and report clinical outcomes and program performance.
• Monitor and evaluate patient and clinical team experience as related to direct day-to-day operations of Central Health service lines.
• Develop effective communication methods and strategies to provide Central Health Leadership with appropriate performance, operational, and financial updates.
• Collaborate with various stakeholders to optimize the patient's experience going through the Central Health Service Lines.
• Serves as Central Health's tertiary point of contact for Central Health projects and operational requests.
• Responsible for staying current on regulatory requirements that affect access and product line development.
• Maintains professional affiliations and pursues independent study and formalized training to enhance professional growth and development to remain current on healthcare industry trends.

Knowledge, Skills and Abilities:

• Ability to develop processes to support the operations of assigned specialty service lines
• Knowledge of federal and/or state operational and financial regulations and requirements
• Ability to propose, develop, and monitor Health Care related KPIs and data.
• Knowledge of EHR operations
• Knowledge of the principles and practices utilized in business or healthcare management and operations.
• Effective organizational, planning, controlling, scheduling, and project management abilities in a complex healthcare environment.
• Previous experience with hospital/academic medical center and/or clinic care management environments, operations, language, and economics.
• Ability to work independently with a high level of initiative, judgment, discretion and decisionmaking to achieve program objectives.
• Ability to work in a highly complex matrix environment and ensure consistent quality delivery of services and maintain a high level of patient and provider satisfaction.
• Excellent organizational and time management abilities. Excellent oral and written communication skills.
• Effective managerial and administrative abilities as applied to the management of the specialty care service lines assigned
• Ability to effectively collaborate with alliances and promote teamwork.
• Ability to perform complex operations in Microsoft Office Suite
• Ability to communicate with others in a clear, understandable and professional manner.

Qualifications:

Minimum Requirements:

Education:

• Bachelor's Degree in Nursing, Healthcare Administration, Public Health, Business Administration, or related healthcare field

Work Experience:

• 3 years Demonstrated work experience managing clinical projects, clinical operations and/or working in a medical office in a managerial role
• 3 years Demonstrated experience and proficiency with tools, technology and systems typically found in a healthcare environment (i.e. Microsoft Office Suite, patient record systems, EMR systems, etc.).