Manager/Senior Manager, Order to Cash
Role summary
Contentful is seeking a Manager/Senior Manager for Order-to-Cash (O2C) Operations to lead daily execution across order management, billing, credit, and collections. This role is crucial for maintaining operational excellence and strengthening the O2C foundation to support company growth. The position involves managing key performance metrics, ensuring working capital protection, and reinforcing revenue governance. The Manager will partner with cross-functional teams including Finance, Sales, and Deal Desk, and will be responsible for leading, coaching, and developing a team of 3-4 analysts. Key responsibilities include driving process improvements, supporting automation and AI initiatives within O2C workflows, and ensuring operational scalability in a fast-growing environment. Experience in SaaS or subscription-based O2C operations, strong operational discipline, and familiarity with O2C tools are essential.
About the opportunity
We are seeking a Manager Order-to-Cash (O2C) Operations to lead day to day -execution across order management (including provisioning), billing, credit, and collections.
This role plays a critical part in sustaining operational excellence while strengthening our O2C foundation to support continued scale. As transaction volume and enterprise complexity grow, this leader will ensure disciplined execution, protect working capital, and reinforce revenue governance standards.
This position reports to the Senior Director, Quote-to-Cash and serves as a key operational partner across Finance and Sales for O2C execution matters.
What to expect?
End-to-End O2C Operations
Working Capital & Performance Management
Cross-Functional Partnership & Governance
Tools, Automation & AI Enablement
Team Leadership
Scale & Continuous Improvement
What you need to be successful?
Comfortable operating in a fast-growing, scaling environment.
What's in it for you?
This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.
This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.
The application deadline is 06/07/2026
Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
Colorado Salary: $111,000- $150,000
Who are we?
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.
Everyone is welcome here!
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have.
By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.