Product Owner

Title: Sr Product Owner

Location: San Francisco, CA

Duration: Full-time

Role Overview

We are seeking a high-Caliber
Sr. Product Owner
to join our Digital Enterprise Technology (DET) Customer Success Domain. This role is a strategic 50/50 hybrid position, splitting focus between
Data Track Product Management
and
Help Tooling/Agentic Platform Product Ownership
.

You will act as the bridge between ambitious business strategy and technical execution. You will be responsible for translating high-level visions into granular, actionable backlogs while driving platform adoption through data-driven insights and value-based narratives.

Key Responsibilities

1. Data Track & Product Marketing (50% Focus)

- Product Roadmap Support:
Assist in defining and prioritizing the Salesforce product backlog, ensuring alignment with the client’s broader business goals and DET roadmap.
- PMM & Adoption Strategy:
Develop internal "marketing" materials (one-pagers, release notes, and demo decks) to drive user adoption and communicate the "why" behind new features.
- Data-Driven Decision Making:
Analyze platform usage metrics and business KPIs to identify friction points and opportunities for automation or optimization.
- Stakeholder Orchestration:
Partner with data engineering team and downstream data stakeholders
- Agile Execution:
Work closely with engineering and Salesforce architect teams to ensure sprints are on track and UAT (User Acceptance Testing) meets the Definition of Ready.

2. Help Tooling & Agentic Platform PO (50% Focus)

- Agentic Capabilities:
Collaborate with cross-functional teams to add "Agentic" capabilities (Help Agents/Agentforce) on various platforms as part of an M&A expansion strategy.
- Tactical Requirements:
Translate high-level goals into epics, features, and user stories. Define clear acceptance criteria (ACs/BDDs) for the engineering team.
- Technical Leadership:
Engaged in highly technical discussions with Engineering and Architecture teams; must be confident operating within technical documentation and complex tech stacks.
- Backlog Health:
Maintain an orderly, audit-grade backlog state that allows for immutable logging and clear change history.
- Compliance & Operational Excellence:
Manage the backlog to include security and privacy requirements; maintain required fields in
LeanIX (LIX)
factsheets to provide a holistic view of the technology landscape.

Requirements

Experience & Technical Skills

- Years of Experience:
5+ years of experience in Product Management or Product Ownership, ideally within a B2B SaaS environment.
- Salesforce Domain:
3+ years of experience with Salesforce implementations (Service Cloud or Salesforce Platform) in a technical capacity.
- Agentic Solutions:
Familiarity with designing and implementing agentic solutions or AI-driven tooling.
- Data Fluency:
Strong analytical skills with experience using tools (e.g., Excel, Tableau, or Salesforce Reports) to tell a story with data.
- Agile Mastery:
Deep understanding of Agile Development methods and the ability to decompose complex requirements into a traceable, well-groomed backlog.
- Design Frameworks:
Experience with the
Jobs to be Done (JTBD)
framework and user-centered design principles (Customer Journey Mapping, Process Modeling).

Professional Attributes

- The PMM Edge:
Proven ability to synthesize complex technical features into simple, value-based narratives.
- Communication:
Exceptional written and verbal communication skills; ability to manage up to leadership and shield the engineering team from distraction.
- Ambiguity Management:
Proven ability to work in a highly ambiguous environment, managing high volumes of incoming requests (via Slack and other channels) without losing focus.
- Detail Oriented:
Ability to be in the weeds of complex technical discussions while maintaining a strategic view of the program.

Bonus Points

- Certifications:
Salesforce Administrator, Sales Cloud Consultant, or Service Cloud Consultant certifications.
- Technical Depth:
Familiarity with SQL, advanced data visualization tools, or Salesforce architecture components.
- System Integration:
Experience in system integration, particularly with a focus on Customer Success/Support process integration.