Transformation Program Manager

The opportunity
Delaware North is hiring a full-time Transformation Program Manager to join our team in Buffalo, New York. As a Transformation Program Manager, you will be responsible for leading enterprise-wide business transformation initiatives that drive strategic growth, operational efficiency, and organizational agility. If you are passionate about shaping a company’s future direction while ensuring the successful delivery of key transformation programs, apply to join our team!
Pay
Minimum – Anticipated Maximum Base Salary: $129,400 - $162,900 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.
What We Offer
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Lead the end‑to‑end management of complex transformation programs aligned with strategic vision and organizational priorities
• Partner with executive leadership to define transformation objectives, key results, and success metrics that guide program direction
• Translate strategic goals into clear implementation roadmaps with defined milestones, dependencies, and deliverables
• Oversee program governance, including project structure, communication planning, resource and quality management, risk mitigation, financial tracking, and performance reporting
• Drive cross‑functional alignment by partnering with business units, technology teams, and functional leaders to ensure cohesive execution of transformation initiatives
• Identify opportunities for process optimization and innovation while providing data‑driven insights that support change adoption, inform decisions, and refine transformation strategy

More About You

• A combined minimum of 10 years of higher education and work experience, including a minimum of 7 years of project management experience; master’s degree is a plus
• PMP, PgMP, or Lean Six Sigma certification preferred
• Proven experience managing large-scale business or digital transformation programs within complex, cross-functional organizations
• Expertise in program and portfolio management, including governance, reporting, and performance measurement
• Experience in business process improvement, change management, or operational excellence methodologies
• Proficiency with personal computers as well as pertinent software packages

Shift details
Days
M-F
8hr shift
Who We Are
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.