Delfino AI Verified
Artificial Intelligence, Customer Service, SaaS, B2B Software
Healthcare Operations Associate - Full Time
United StatesRemoteFull TimeEntry-level (exp-based)$17–$19 /hrPosted 2 months agoHidden Gem · YC Startup
Role summary
Early-stage, Y Combinator-backed health tech startup using generative AI to automate provider-to-payor calls is seeking a full-time Healthcare Operations Associate. This role involves assisting the AI platform, verifying call accuracy and quality, training AI technology, and identifying new opportunities. The ideal candidate has 2+ years of healthcare experience, specifically in insurance benefits verification, prior authorization, and/or medical billing, with a strong attention to detail and ability to execute tasks accurately and efficiently. Experience in customer service, call centers, or as a pharmacy technician is preferred. The role requires HIPAA compliance and offers a remote, fast-paced startup environment.
We are an early stage, Y Combinator-backed health tech start-up that uses generative AI to help automate the calls that providers' offices make to payors. We are looking for a Healthcare Operations Associate to join our small team on a full time basis. Join us as we help improve healthcare efficiency.
You’ll work directly with the two founders to shape the direction of the start-up company. Our founders are graduates of Stanford, MIT and Harvard Business School and hold a PhD and PharmD.
**What You’ll Do**
* Assist our generative AI-powered platform in making calls to payors
* Check call outputs for accuracy and completeness
* Check call recordings for quality
* Help train our AI technology by providing feedback and recommendations
* Take an entrepreneurial mentality to identify new opportunities
* Have a front row seat to a fast growing, early stage Y Combinator company
**About You**
* You have previous experience in insurance benefits verification, prior authorization and/or medical billing
* You have worked in healthcare for 2+ years
* You can execute a high volume of tasks with extreme accuracy, while balancing for speed
* You have strong communication skills
* You have strong attention to detail
* You can problem solve and provide recommendations for improvements
* You love learning quickly and are excited to try out new technologies, including generative AI
* You are excited about iterating quickly and solving complex problems in a rapidly changing environment of a small start-up
* You thrive in the flexibility of a remote working environment
* You enjoy building in a small, close-knit team with no bureaucracy
* You are able to work in compliance with HIPAA regulations and safeguard personal information
* You’re excited about the massive impact of improving healthcare efficiency
**Preferred Qualifications**
* **PREVIOUS EXPERIENCE IN INSURANCE BENEFITS VERIFICATION, PRIOR AUTHORIZATION AND/OR MEDICAL BILLING. Or, previous experience as pharmacy technician or other health insurance background.**
* **1-2 years of customer service, sales, or call center experience**
If you’re interested, message us with a short intro, including up to 100 words on why you think you would be a good fit; your previous experience in insurance benefits verification, prior authorization, and/or medical billing; and a resume. If you were referred by someone, please feel free to include their name.
You’ll work directly with the two founders to shape the direction of the start-up company. Our founders are graduates of Stanford, MIT and Harvard Business School and hold a PhD and PharmD.
**What You’ll Do**
* Assist our generative AI-powered platform in making calls to payors
* Check call outputs for accuracy and completeness
* Check call recordings for quality
* Help train our AI technology by providing feedback and recommendations
* Take an entrepreneurial mentality to identify new opportunities
* Have a front row seat to a fast growing, early stage Y Combinator company
**About You**
* You have previous experience in insurance benefits verification, prior authorization and/or medical billing
* You have worked in healthcare for 2+ years
* You can execute a high volume of tasks with extreme accuracy, while balancing for speed
* You have strong communication skills
* You have strong attention to detail
* You can problem solve and provide recommendations for improvements
* You love learning quickly and are excited to try out new technologies, including generative AI
* You are excited about iterating quickly and solving complex problems in a rapidly changing environment of a small start-up
* You thrive in the flexibility of a remote working environment
* You enjoy building in a small, close-knit team with no bureaucracy
* You are able to work in compliance with HIPAA regulations and safeguard personal information
* You’re excited about the massive impact of improving healthcare efficiency
**Preferred Qualifications**
* **PREVIOUS EXPERIENCE IN INSURANCE BENEFITS VERIFICATION, PRIOR AUTHORIZATION AND/OR MEDICAL BILLING. Or, previous experience as pharmacy technician or other health insurance background.**
* **1-2 years of customer service, sales, or call center experience**
If you’re interested, message us with a short intro, including up to 100 words on why you think you would be a good fit; your previous experience in insurance benefits verification, prior authorization, and/or medical billing; and a resume. If you were referred by someone, please feel free to include their name.