Senior Software Engineer

## Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

## What You'll Do

In this role, you will be a member of the Account Provisioning platform development team. We are responsible for ensuring that customers receive the features and services that they’ve purchased across a growing suite of Docusign products and features. You will work closely with product and other engineers to deliver and develop backend platform service features in a scalable and secure manner. You will use your experience working with production web applications at scale to design, implement and maintain customer facing user interfaces, RESTful and GRPC APIs, microservices and integrations with external services.

A successful person in this role will want to work in an environment where you are challenged to continue learning and growing. Where your voice and opinions will be heard and you can make a real difference. You will work closely with Product Management, Core Engineering, and internal Business and Partner teams to enable delivering value to customers faster. Docusign is transforming the way that our customers create, commit, and manage agreements. Our team is working on highly visible and impactful work to simplify and modernize the way that Docusign packages and manages features across single and multi-account customers and we need talented developers to help us get there!

This position is an individual contributor role reporting to the Director of Engineering.

Responsibility

• Design, develop and maintain modern web features and service integrations for our backend platform services
• Deliver secure, performant, scalable and reusable enterprise quality code utilizing Agile practices and a Continuous Integration and Deployment CI/CD pipeline
• Collaborate through code reviews, pair programming and online remote communication to help ensure we ship scalable, secure and highly available code
• Mentor team members who are learning skills which you have mastered
• Keep current with the latest software engineering best practices and sharing with the team to continuously increase quality, efficiency and productivity
• Apply strong analytical skills and ability to investigate and update code that you are unfamiliar with

## Job Designation

Hybrid:

Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

## What You Bring

Basic

• A bachelor’s degree in Computer Science, Computer Engineering, or other related engineering field, or comparable industry experience within a software organization
• 8+ years of experience implementing and maintaining backend services, including RESTful or grpc API endpoints using a modern software language and/or framework
• Experience with microservice architecture, design, and implementation on Azure, AWS, GCP or other cloud environments
• Experience writing logging, monitoring, alerts and dashboards to detect and diagnose live issues
• Experience diagnosing, troubleshooting, and resolving customer issues

Preferred

• Experience developing in C#
• Strong organizational, problem-solving and communication skills
• Experience working in an agile development environment
• Experience in integrating with web-based products
• A demonstrated willingness to assist other team members through brainstorming, mentorship, pair-programming, knowledge-sharing and creative problem solving

## Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Washington, Maryland, New Jersey and New York (including NYC metro area): $151,200.00 - $222,450.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits

provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

## Life At Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

### Our global benefits

#### Paid time off

Take time to unwind with earned days off, plus paid company holidays based on your region.

#### Paid parental leave

Take up to six months off with your child after birth, adoption or foster care placement.

#### Full health benefits

Options for 100% employer-paid health plans from day one of employment.

#### Retirement plans

Select retirement and pension programs with potential for employer contributions.

#### Learning & development

Grow your career with coaching, online courses and education reimbursements.

#### Compassionate care leave

Paid time off following the loss of a loved one and other life-changing events.