UI/UX Designer - 554

Position’s Contributions to Work Group:

• Deliver end to end, holistic customer experiences across dealers, customers, and internal users.

• Partner with architects and product leaders to align UX strategy with platform and product roadmaps.

• Drive cohesive, unified experiences across applications to improve adoption, efficiency, and customer satisfaction.

• Collaborate across disciplines to solve complex, non obvious problems with pragmatic, executable design solutions.

Typical task breakdown:

• Product Managers, Product Owners, and Global Product Owners (GPOs)

• UX/UI Designers, Researchers, and Design System teams

• Engineering, Platform, and Data teams

• Dealers, end customers, and external partners

• Marketing, Product Support, and Leadership stakeholders

Interaction with team:

• Team consists of 4-5 designers in US and 2 designers in Slovakia. Working also with product owners (2-3).

• These interactions span client's global organization and business model, requiring strong communication, adaptability, and influence.

Work environment:

• Currently role is Hybrid, but Worker will eventually be going into office full time, so they need to be local to one of these two areas.

Education & Experience Required:

• Bachelor’s and/or Master’s degree with 8+ years experience in this capacity.

Required Technical Skills:

(Required)

• Product & Experience Design

• Lead UX/UI design for complex Client Foresight workflows, including fleet monitoring, condition insights, onboarding, recommendations, and reporting.

• Translate business goals, customer needs, and technical constraints into clear, user-centered design solutions.

• Create high fidelity UI designs, interaction models, and prototypes using established design standards and best practices.

• Partner with Product Managers, Business Analysts, and Engineering to shape requirements early and continuously throughout delivery.

• Participate in and lead design reviews, driving alignment, consensus, and approval across cross functional stakeholders.

• Design System & Consistency

• Actively contribute to the enterprise design system, ensuring Client Foresight experiences are consistent, accessible, and scalable.

• Apply design system components appropriately while identifying gaps and collaborating with system owners to evolve patterns and standards.

• Advocate for consistency across applications while balancing product specific needs and constraints.

• Discovery, Research & Validation

• Participate in discovery and research activities, including voice of customer, dealer feedback, analytics, usability testing, and workflow analysis.

• Support creation of personas, journey maps, service blueprints, and experience models that inform design decisions.

• Validate designs through usability testing and iterate based on qualitative and quantitative insights.

• Delivery & Collaboration

• Work closely with Engineering to ensure designs are feasible, clearly documented, and efficiently implemented.

• Support design to development handoff with well structured Figma files, specifications, and interaction guidance.

• Execute and support business acceptance testing to ensure experiences meet both user and business needs.

• Navigate ambiguity and complexity across multiple teams, organizations, and stakeholders with strong communication and decision making skills.

• UX Advocacy & Practice Improvement

• Act as a UX advocate, promoting user centered design principles across the Client Foresight product ecosystem.

• Contribute to continuous improvement of UX processes, workflows, metrics, and documentation.

• Stay current on industry trends, emerging tools, and best practices in enterprise and B2B experience design.