Strategic Account Manager

• You will be joining the Strategic Account Management team and supporting Duco’s growing business
• Reporting to the Global Head of Strategic Accounts and working closely with the commercial organization, you will be responsible for the retention and growth of Duco’s largest Tier 1 strategic clients in the North America territory
• Working with the most senior business stakeholders of your accounts to align on business objectives and develop plans for growth and success
• Working closely with the internal “deal team” within Duco- including colleagues from Solution Consulting, regional Account Managers, and your Executive sponsor- to craft precise strategies for upsell and retention; executing on these plans in close collaboration with said colleagues
• ‘Walking the halls’ of your clients to identify additional areas of expansion and establish relationships with new stakeholders; refinement of master Deal Team plan as appropriate
• Developing and maintaining account growth and expansion plans
• Creating, nurturing and closing opportunities with existing and new business stakeholders within your accounts
• Creating and managing upsell and cross-sell pipeline in Salesforce
• Completing RFIs and RFPs for existing customers and working closely with the solution engineering team on POCs and POVs
• Driving further adoption of Duco’s products and services with existing users, as well as new groups across enterprise clients
• Owning the renewal of these accounts
• Establishing and maintaining solid relationships with the key/senior business stakeholders on the accounts
• Frequently conducting business reviews with key senior stakeholders to ensure ROI is being achieved and measured
• Being the voice of the customer within Duco. Working closely with Client Success as well as Sales Enablement to understand client challenges and development asks. Working closely with Proposition/Product leadership to drive the strategic roadmap
• Partnering closely with Professional Services Commercial Lead during the pre-sales cycle to conduct client discovery, ensure solution viability and accurate estimation of implementation, resource requirements and costs
• Serving as the bridge between the client’s initial “why”, Solution Consultant’s “what” and the Professional Services team’s “how.”

### Benefits

• Unlimited Holiday
• Success Share Bonus Payments
• Private Medical Insurance
• 4X salary life assurance
• Spot Rewards
• Enhanced Family Leave
• Pressure-off Fridays
• Milestone moments
• Health Cash Plan
• Home Working Allowance
• Employee Assistance Programme (EAP)
• Cycle to Work and Tech Scheme
• Electric Car Leasing Scheme- Experience with relationship management governance frameworks
• Experience with formal sales techniques such as MEDDPIC, Miller Heiman or SPIN advantageous
• 10+ years’ experience in enterprise strategic account management, preferably in financial services technology
• Awareness of relevant financial market regulations such as MIFID2 & SFTR, EMIR, MAS, and Trade Reporting
• A track record of success in retaining and growing revenue in complex global organizations
• An understanding of capital markets and post trade technology
• French fluency a plus