Program Manager - WEAC

About E4c
e4c is a community-focused organization working toward the elimination of poverty through collaboration with partners across sectors. We are dedicated to changing lives and growing inclusive, caring communities by supporting individuals and families in times of need and creating pathways to self-sufficiency. Guided by our core values of courage, compassion, connection, and commitment, we strive for excellence, innovation, and meaningful community impact.
Position Summary
The e4c Women’s Emergency Accommodation Centre (WEAC) provides 24/7 emergency shelter and transitional housing for up to 57 women experiencing homelessness, many facing complex trauma, mental health challenges, addiction, and other barriers. The program offers a safe environment, basic needs, and wraparound, multidisciplinary support focused on stabilization and pathways to housing.
In this role, you lead the ongoing development of WEAC as a housing-focused shelter, strengthening its practices, team capacity, and program outcomes. You ensure alignment with e4c’s mission and values while collaborating with housing program managers to enhance service integration across the organization.
Key Responsibilities

• Oversee 24/7 program operations to ensure effective, consistent service delivery and achievement of objectives.
• Ensure alignment with organizational mission, values, strategic goals, and contractual/operational requirements.
• Lead development, implementation, and evaluation of program policies, procedures, and best practices.
• Strengthen program effectiveness through continuous improvement, clear processes, and operational efficiency.
• Build and maintain partnerships with internal teams, external agencies, and community stakeholders.
• Act as a representative and advocate for the program in community relations and sector initiatives.
• Foster a positive, inclusive workplace culture and support recruitment, training, and staff development.
• Provide leadership, supervision, coaching, and performance management to staff and leadership teams.
• Oversee safety, risk management, and compliance, including incident response and facility standards.
• Manage program planning, reporting, and budgeting to support accountability and continuous service improvement.

Qualifications
Education

• Bachelor’s degree in Social Work or other Applied Human Services.
• RSW with ACSW and/or other related professional designations considered an asset

Certification

• Standard First Aid and CPR.
• Suicide Intervention
• Valid Class 5 Driver’s License and vehicle
• Proof of vehicle insurance (min. $2 million liability), registration and 3-year drivers abstract.
• Indigenous Awareness
• Medication Administration
• De-Escalation
• Trauma Informed Care
• Harm Reduction

Experience

• 5+ years of progressive leadership in supervision, staff management, program development, and project start-up/management
• 5+ years supporting individuals experiencing homelessness using trauma-informed, person-centered approaches
• 5+ years working collaboratively with Indigenous communities and across government/contract funders
• Extensive experience managing large facilities (e.g., shelters), including operations, budgets, and accreditation standards
• Strong expertise in harm reduction, de-escalation, and culturally/gender-inclusive, evidence-based practices
• Deep knowledge of emergency health and social services, outreach/housing systems, and complex needs (trauma, addictions, mental health, poverty)
• Proven relationship-building skills with advanced proficiency in MS Office and database systems

Compensation And Benefits

• Competitive Salary: Commensurate with experience
• 4 weeks vacation + 10 paid sick days
• Robust Benefits Package
• Employee Family Assistance Program (EFAP)
• Health Spending Account (HSA)
• RRSP Matching
• Professional Development Opportunities

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.
Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.