Senior Infrastructure Engineer (Systems, Network & Cloud)

Location

This is a primarily remote position. Candidates must be located in the United States and able to work Pacific Time business hours. Occasional travel (up to 10%) may be required for meetings in California and limited client site visits.

Job Overview
Eaton & Associates is seeking a highly skilled Senior Infrastructure (Systems, Network, and Cloud) Engineer to join our team. Reporting directly to the CTO, this role serves as a technical escalation point for Helpdesk, Engineers, and NOC staff. The ideal candidate is proactive, highly skilled across systems, network, and cloud technologies, and able to support both ongoing operations and client projects. This position supports multiple client environments in an MSP setting, requiring strong troubleshooting skills and excellent documentation practices.

Responsibilities

• Monitor, maintain, and optimize client network, systems, and cloud infrastructure, including LAN/WAN, switches, routers, firewalls, servers, and cloud services.
• Respond to escalations from Helpdesk or NOC staff and troubleshoot complex infrastructure, networking, or cloud-related issues.
• Administer and support cloud infrastructure and services across platforms such as AWS, Microsoft Azure, and Google Cloud, including hybrid and cloud-connected environments.
• Maintain documentation, runbooks, and knowledgebase articles.
• Participate in client projects, upgrades, migrations, and system deployments.
• Design and implement network, systems, and cloud architectures aligned with client business and security requirements.
• Perform periodic maintenance, patching, and upgrades during scheduled client windows.
• Participate in on-call rotation (priority-one issues only) or planned escalation periods.
• Develop and maintain documentation for architectures, workflows, and technical solutions for internal teams and clients.
• Implement security measures, patches, and vulnerability remediation in collaboration with InfoSec.

Qualifications

• College degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
• 5-8+ years of experience in systems, network, and cloud engineering, preferably in an MSP, consulting, or multi-client environment.
• Extensive experience configuring and supporting routers, switches, firewalls, VLANs, and VPN technologies.
• Proficient knowledge of routing protocols such as BGP, OSPF, and EIGRP.
• Experience managing network services including DNS, NTP, and DHCP.
• Strong virtualization experience with VMware, Hyper-V, or hyper-converged infrastructure platforms.
• Cloud infrastructure and application experience (AWS, Microsoft Azure, Google Cloud).
• Excellent problem-solving, troubleshooting, and documentation skills.
• Effective collaboration and communication skills.
• Relevant certifications are highly preferred but not required, including:

VMware Certified Professional (VCP), Cisco Certified Network Associate / Professional (CCNA / CCNP / CCIE), AWS, Microsoft Azure, or Google Cloud certifications

Company Background

Eaton & Associates is an IT Sales, Consulting, and Managed Services provider with 30+ years of experience in the industry. Based in the San Francisco Bay Area, we serve a diverse clientele across California, including government, education, non-profit organizations, SMBs, and enterprise organizations. Our founder-led team is known for delivering expert technical solutions tailored to each client's specific needs. We have a wide range of experience and technical expertise and are constantly evolving with the changing technological landscape. As a family business, we focus on long-term relationships and collaboration, offering a human-centered approach to IT. Our culture is built on consultation, partnership, and trust, ensuring our clients have a reliable, experienced, and innovative partner to help them achieve their business goals.

*\*AIXTEK d.b.a. Eaton & Associates is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on federal, state, or local laws.*

*\*Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.*

Base Salary: $100,000-$125,000 depending on experience and geographic location. Eligible for a technical bonus program based on paid client service hours and performance.

Job Type: Full-time

Pay: $100,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• Are you available to travel up to 10% of the time? (This is a primarily remote position, with occasional travel to meetings in California, our Bay Area Office, and client locations.)
• Are you comfortable with providing on-call pager coverage, consisting of one week every six weeks (supporting priority-one issues only)?

Experience:

• IT infrastructure: 5 years (Required)

Work Location: Remote