Virtual Desktop Infrastructure Engineer

Position Summary

• Design, implement, and optimize virtual desktop infrastructure using technologies such as VMware Horizon, Citrix, or Microsoft Remote Desktop Services.
• Strong proficiency in App Layering.
• Collaborate with cross-functional teams to assess business requirements and translate them into VDI solutions.
• Monitor and troubleshoot VDI performance, addressing issues related to latency, resource utilization, and user experience.
• Implement security best practices for VDI environments, including access controls, encryption, storage and patch management.
• Develop and maintain documentation for VDI architecture, deployment procedures, and operational processes.
• Train and mentor peers to assist the organization in maintaining, upgrading, and troubleshooting the Virtual Desktop environment.
• Respond to incidents regarding the VDI Infrastructure and Images.
• Share rotational on-call for P1/P2 incidents.

Minimum Requirements

• High School Degree or equivalent (or higher); Bachelor's degree is preferred
• At least one intermediate relevant certification required, or obtained within one year of start date.
• Proven 5+ Years experience in designing, deploying, and managing VDI solutions.
• Strong knowledge of virtualization technologies (VMware, IGel, Citrix, or Microsoft).
• Familiarity with storage technologies (SAN/NAS) and networking concepts.
• Excellent problem-solving skills and the ability to work independently.
• 3+ years of ITIL/AGILE experience
• 3+ years of experience with project management

ECU Health
About ECU Health
ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.
The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.
General Statement
It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.