Senior Product Designer, UX/UI

Position Title: Senior Product Designer, UX/UI
Reports To: Chief Product and Technology Officer
Division: Product & Technology
Department: Product Development
Classification: Exempt
Places of Work: Remote
People Leader: No
About The Organization
Equality Health is an integrated, holistic, and tech-enabled healthcare delivery system focused on improving the health and wellness of diverse populations. Founded in 2015, Equality Health aims to improve access to value-based care for people who have long struggled with navigating the traditional one-size-fits-all U.S. healthcare system. The mission of the company is to provide high-quality care that improves and enhances lives regardless of race, ethnicity, age, or income.
Through its supplemental care management services and proprietary technology platform, CareEmpower™, Equality Health helps managed care plans and health systems improve outcomes and lower costs for diverse populations while simultaneously facilitating the transition to risk-based accountability. Equality Health supports over 800,000 members and more than 4,000 practice sites and continues to scale rapidly.
In 2021, Equality Health partnered with General Atlantic, a leading global growth equity firm, to help drive continued expansion and fuel the next phase of growth as a leading value-based primary care network serving the Medicaid, Medicare and ACA Exchange populations. This strategic investment will enable Equality Health to pursue further geographic expansion, technological innovation and product development while furthering its mission of increasing access to care, lowering costs and improving outcomes for underserved individuals, families and communities.
About The Role
The Senior Product Designer, UX/UI will lead user-centered research and design for Equality Health’s CareEmpower platform and other related product suites. This role is responsible for translating complex, multi-role value-based care workflows into intuitive, role-based product experiences that improve usability, adoption, and operational outcomes.
This individual is not only a strong UI designer, but a product-minded partner who shapes problem definition, validates solutions through research, and collaborates closely with Product, Engineering, Clinical Operations, and Data teams to deliver high-impact solutions.
Key Responsibilities

• Lead end-to-end UX/UI for key workflow experiences, from discovery, research and concepting through high-fidelity design, delivery support, and post-launch iteration.
• Drive role-based experiences for a multi-role application: define information architecture, navigation, and UI patterns that help each user role quickly accomplish their work with minimal cognitive load.
• Plan and conduct user research (interviews, contextual inquiry/shadowing, usability testing, diary studies as appropriate) with clinical and operational end users; synthesize insights into clear opportunities and product recommendations.
• Partner with Product Management to define personas, Jobs-to-Be-Done, journey maps, and success metrics; ensure design decisions connect to measurable outcomes.
• Use qualitative and quantitative inputs (product analytics, funnel data, support tickets, session replays, stakeholder feedback) to identify friction points and prioritize design improvements.
• Create deliverables including sketches, user flows, wireframes, interactive prototypes, and high-fidelity mockups; produce implementation-ready specs and annotations for Engineering.
• Partner with Engineering to ensure faithful implementation; participate in design QA, validate accessibility, and iterate based on user feedback and production learnings.
• Support experimentation: collaborate with Product/Data to design A/B tests, define user groupings/segments, and interpret results to drive iterative improvement.
• Contribute to and evolve a scalable design system (components, patterns, guidelines) that improves consistency across CareEmpower and other internal tools.
• Apply accessibility and inclusive design best practices.
• Design with healthcare privacy and security expectations in mind; collaborate with Compliance and Security to support least-privilege, role-based access, and audit-friendly workflows.
• Provide UX research and design support for other products and business systems as needed (e.g., Salesforce workflows for care operations, practice enablement, and customer support).
• Communicate design rationale clearly to stakeholders; facilitate workshops and working sessions to drive alignment and decision-making.

Required Skills & Qualifications

• Bachelor's degree in Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or a related field; or an equivalent combination of education and experience.
• Minimum six (6) years of experience in UX/Product Design, including ownership of complex, workflow-heavy web applications with multiple user roles.
• Demonstrated strength in user research methods (qualitative and quantitative): creating research plans, recruiting/partnering with participants, conducting studies, and synthesizing findings into actionable insights.
• Strong portfolio demonstrating end-to-end product design work (problem framing, workflows, interaction design, visual design) and measurable impact on user outcomes and/or business metrics.
• High proficiency with modern design and prototyping tools (e.g., Figma) and strong understanding of design systems and component-based design.
• Experience working in agile product teams and collaborating closely with Product and Engineering to deliver shippable work in iterative cycles.
• Excellent communication and facilitation skills, including the ability to influence without authority and align diverse stakeholders around a shared solution.

Preferred Skills & Qualifications

• Healthcare, health-tech experience, with familiarity designing clinical and/or care management workflows.
• Experience designing role-based products (permissions-aware UI, specialized navigation by role, configurable workflows) in enterprise SaaS environments.
• Experience partnering with Data/Analytics teams to define instrumentation, analyze behavior, and run A/B tests or structured usability experiments.
• Working knowledge of accessibility standards (e.g., WCAG) and experience designing and validating accessible digital experiences.
• Experience designing for or improving CRM and operational tooling (e.g., Salesforce), including case management, outreach, and workflow automation.
• Familiarity with interoperability and healthcare data concepts (EHR workflows, HL7/FHIR) is a plus but not required.

Equality Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.