Product Manager, Kira Talent

About ETS
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.
Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.
Position Summary
Kira Talent is looking for a Product Manager to help support the Engineering (Development), Product, Sales, and Client Success teams. You will play a vital role in ensuring clients are wowed by our product experiences. Key responsibilities include: feature request management, backlog management, prospect and customer-facing support for new products and features, supporting technical troubleshooting, product testing and QA, and system configuration activities.
As a Product Manager, you’ll report to Kira’s Director of Product and work collaboratively with virtually every department in the company. Your key responsibility will be to support our client success and software development teams as the voice of the customer. Additionally, you will be instrumental in coordinating, collecting, and providing client-centric feedback on all products, solving problems, assisting the development team in identifying and stamping out issues, and testing solutions and new features.
You will be responsible for ensuring projects, systems, processes, and technology initiatives stay organized and on track. Our ideal candidate will have a proven track record of client-facing interactions, familiarity with web-based technologies and integrations (webhooks, API’s etc), excellent project management skills, strong technical troubleshooting skills, as well as working knowledge of the software development life cycle.
Key Responsibilities

• Enabling and enhancing both the Engineering team’s and the Client Success team’s efficiency and effectiveness
• Contributing to prioritization of bugs and new features in concert with Engineering, Client Success, Sales, and other Product team members
• Working closely with the Client Success and Engineering teams as an advocate for our clients across the organization
• Collecting data in the form of system analytics, client feedback, market analysis, and feature requests
• Analyzing and sharing client insights that improve the product’s utility, efficiency, effectiveness, convenience, and value to the client.
• Identifying, scoping, organizing, and overseeing the development of work by the engineering team in a collaborative agile process
• Ownership of product quality with support and participation in end-to-end QA and platform testing
• Scheduling, coordinating, and leading interviews with clients and prospects to identify product enhancements, capabilities, and features
• Leading other project management initiatives at the company upon request

Required

• 3+ years of experience in a customer-facing Product role with web-based applications, including: ideation, development, testing, deployment, and go-to-market activities for new features
• Prior experience working with SaaS development teams

Preferred

• 3+ years of experience working in technology development, technical support, or testing
• Past work experience within a college or university or an admissions team
• Past experience successfully launching a commercially viable SaaS product
• Some knowledge of databases, SQL, and the ability to create and run scripts

ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
• The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.