Data Scientist

United StatesOnsiteFull Time$111,000–$129,000 /yrPosted 2 months agoVisa sponsorship available

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Role summary

Extend is seeking a Data Scientist to join their Claim Experience Analytics team. This role focuses on enhancing the end-to-end claim platform by analyzing trends, identifying opportunities for process and product improvements, and leveraging AI capabilities. The Data Scientist will translate complex data into actionable insights, monitor usage patterns, measure feature impact, and ensure data quality. This position requires strong analytical skills, expertise in SQL and Python, and the ability to collaborate effectively with cross-functional teams to optimize user experience and operational efficiency within the claims domain.

### Who you are
- Strong written and verbal communication skills who excels at sharing data insights to audiences of all backgrounds
- Intellectually curious, willing to think creatively to solve complex business problems in fast-paced, high-growth environments
- 2+ years of experience in product analytics
- Practical experience with agentic AI systems in production is a plus
- Expertise with SQL, Python, and Github
- Familiarity with visualization tools (e.g., Tableau) and DBT
- Excellent stakeholder management skills, with a track record of working cross-functionally to make an impact
- Bachelor's degree from Maths, Statistics, or a relevant major

### What the job involves
- You will be part of Extend's Claim Experience Analytics team within our centralized Risk, Analytics and Data Science team, focused on balancing the user experience and operational efficiency through process and product enhancements for our end-to-end claim platform
- If you’re excited about breaking down complexity and ambiguity into quantifiable impact and exploring emerging AI capabilities, you’ll thrive on our team
- Identify high-impact opportunities to improve claim operations, servicing and fulfillment processes by analyzing trends, surfacing gaps, and delivering recommendations to enhance user experience while managing operational costs effectively
- Monitor usage trends and anomalies in claim process, measure impact of new product features, and evaluate and iterate AI driven solutions to optimize agent behaviors and ensure stability of agent interactions
- Cultivate a data-driven culture with your skill for storytelling with data, translate analyses into clear, compelling narratives and visualizations that enable informed decision-making across stakeholders
- Partner widely with Analytics, Operations, Product and Engineering to optimize claim intake, adjudication and fulfillment product features for excellent customer experience and lower claim cost
- Ensure data quality and usability through regular monitoring and data pipeline creation, while empowering the teams with tools and documentation to optimize claim and servicing products and policies

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