POSITION DETAILS

Case Manager, Alternative Level of Care

Program:

Developmental Services, Building Inclusive Communities

Contract:

1 year, Temporary, Full-Time, 35 hours per week

Location: 

128A Sterling Rd with travel within the community and/or from a safe, home-based office as required.
 Salary:

Grade 8 BU, $60,745- $74,819
 Application Deadline:

September 18, 2026, at 5:00 pm
 File Number:

DS #26-26 - with cover letter and resume

E-Mail:

hrdep@familyservicetoronto.org

Mail:

HR, Family Service Toronto, 355 Church Street, Toronto, ON M5B 0B2

Web:

familyservicetoronto.org

Grow with us! 

Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals, families and communities destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience, stability and equity.

We achieve this through our understanding of poverty and the harmful effects of marginalization, discrimination and oppression. We direct our energies to support individuals and families in our core service areas – community counselling and mental health, gender-based violence and developmental disabilities. At the same time, we work to influence policy, build knowledge, strengthen communities and advocate for system change.

We’re proud of our people and culture! We are constantly evolving what we do and how we do it. Our work is grounded in the lived experience of the clients and the community. We celebrate diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new things. 

The Opportunity! 

Reporting to the Manager, Developmental Services- Adult and PDP, the Case Manager, Alternative Level of Care provides intensive, time-limited case management for adults with developmental disabilities who have been designated Alternative Level of Care (ALC), are at risk of inappropriate hospitalization, or require coordinated transition planning to live safely in the community. The role supports person-directed planning, timely discharge, service coordination and access to appropriate community-based supports. Working closely with clients, families/caregivers, hospitals, developmental services, health partners and community agencies, the Case Manager helps reduce system barriers, strengthen continuity of care and promote dignity, inclusion and quality of life.

Responsibilities:

• Provide intensive, time-limited case management to adults with developmental disabilities who are designated ALC, at risk of inappropriate hospitalization, or require coordinated transition planning.
• Lead person-directed assessment, planning, implementation and review of individualized service plans that support safe discharge, community inclusion and continuity of care.
• Work collaboratively with clients, families/caregivers, substitute decision-makers where applicable, hospitals, developmental service agencies, health providers and community partners.
• Coordinate and/or participate in case conferences, discharge planning meetings and cross-sector planning tables to address barriers related to housing, funding, staffing, clinical supports, behavioural supports and community resources.
• Support clients and families/caregivers to access appropriate services and supports, including developmental services, mental health supports, behavioural supports, personal support, respite, day programs and residential options.
• Provide consultation, education and practical resources to partners regarding developmental disabilities, dual diagnosis, person-directed planning, trauma-informed practice and community supports.
• Advocate with and on behalf of clients and families/caregivers for timely access to appropriate services, supports and accommodations.
• Identify service gaps, systemic barriers and recurring transition challenges, and share trends with the manager to support program planning, partnership development and system advocacy.
• Maintain timely, accurate and confidential documentation, case notes and service data in accordance with funder requirements and FST policies.
• Inform the manager promptly of client incidents involving risk, safeguarding concerns or potential serious occurrences.
• Participate in team meetings, supervision, case consultation, training, program evaluation, quality improvement and accreditation-related activities.
• Travel within Toronto to hospitals, agencies, client homes where applicable, community meetings and planning tables.
• Represent FST at community planning, partnership and system coordination tables as requested.
• Supervise students and/or volunteers as assigned.
• Perform other duties consistent with the role.

Qualifications:

• Post-secondary degree in social work, social services, developmental services, psychology, nursing, occupational therapy or a related field, or an equivalent combination of education and experience; foreign credentials and relevant experience will be considered.
• Minimum five years of relevant experience in social services, developmental services, health care, mental health, case management or a related field.
• Minimum three to five years of clinical or complex case management experience with adults with developmental disabilities, dual diagnosis, complex support needs and/or families/caregivers.
• Knowledge of ALC issues, hospital discharge planning, developmental services, health and mental health systems, and community resources in Toronto.
• Demonstrated assessment, case planning, transition planning, service coordination and evaluation skills.
• Experience working collaboratively with hospitals, developmental service agencies, families/caregivers, behavioural supports, mental health providers and housing or residential service providers.
• Commitment to person-directed, trauma-informed, rights-based, strengths-based and culturally responsive practice.
• Strong advocacy, facilitation, conflict resolution, problem-solving, communication, documentation and presentation skills.
• Ability to work collaboratively in complex and time-sensitive situations while maintaining respectful relationships with clients, families/caregivers and system partners.
• Strong organizational, time management and computer skills, including experience with case management databases and confidential client records.
• Commitment to social justice, anti-oppression, equity, accessibility and inclusion.
• Valid Ontario driver’s licence and daily access to a vehicle for community-based service, including hospital visits, home visits where applicable and community meetings.
• Ability to work flexible hours based on client, family/caregiver and partner needs.
• Experience supervising students and volunteers is an asset.
• Ability to deliver service in French, is an asset
• Satisfactory Criminal Reference Check with Vulnerable Sector Check.

Interested?

This job posting is for a new vacancy within our organization. We are actively seeking qualified candidates to fill this current position as soon as possible. If you meet the listed qualifications and are interested in joining our team, we encourage you to apply.

Please indicate file number DS #26-26 on your application and submit cover letter and resume by September 18, 2026, 5:00 PM to hrdep@familyservicetoronto.org

Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

We actively encourage applicants from all equity seeking groups. First Nations, Inuit, Métis, Black and People of Colour, people with disabilities, people of diverse gender expression, members of 2SLGBTQI+ communities and people with lived experience of poverty are encouraged to apply. 

In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and FST’s Equity and Inclusion policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

Family Service Toronto does not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants during the recruitment process. 

We thank all applicants and will contact the individuals selected for an interview.