Senior Site Reliability Engineer (GCP)

• This role reports directly to the Director of Reliability
• To achieve the dream of allowing professionals to focus on what they love Filevine products need key features. They need to be reliable, scalable, performant, cost effective, secure and they need to have a way to recover in the event of a disaster
• The Reliability team is responsible for thinking through these problems and engineering solutions to them. We hire excellent engineers who apply software engineering to these problems to create autonomous systems that take care of these details for us
• We use the principle of continuous improvement to make each iteration of these autonomous systems better than the last
• The state of our autonomous systems are nascent with the foundational pieces either recently having been completed or currently under development
• As a Site Reliability Engineer you will be embedded with a cross functional team who has key responsibilities for certain portions of our systems. Over the course of the first year you will gain the valuable context needed to be truly effective and move at speed in the Filevine environment
• During your successive years you will be given specific mission critical objectives that help build out and improve our autonomous systems and simultaneously build out your personal brand as an exceptional engineer who has built and maintained amazing systems that can grow to internet scale
• Provide strong leadership, mentoring, and sound judgment as the Reliability Engineering lead on your team
• Design and maintain autonomous systems for building, deploying, testing, and operating all Filevine products
• Act as the authoritative voice of reliability across the full software development lifecycle (SDLC)
• Monitor, aggregate, dashboard, and alert on software/infrastructure events to ensure visibility and fast response
• Continuously enhance CI/CD pipelines, automation scripts, playbooks, and tools to streamline processes and reduce resolution time
• Proactively identify and resolve gaps in system availability, performance, and security while defending overall security posture
• Document processes, architecture, procedures, and best practices; research, adopt, or build reliable tools to boost engineer productivity
• Collaborate within your team (or independently), mentor junior engineers, participate in 24/7 on-call rotation for production support and emergency response, and communicate clearly with technical and management stakeholders

### Benefits

• Medical, Dental, & Vision Insurance
• Competitive & Fair Pay
• Short & long-term disability
• Maternity & Paternity leave
• Centrally located open office in Sugar House
• Company swag that will make your friends envious
• Opportunity to make an impact on Day 1- 8+ years of hands-on technical experience in software engineering, infrastructure, or operations roles, including a minimum of 4 years dedicated to Site Reliability Engineering (SRE)
• Proficiency in all core skills expected of an SRE II, including monitoring/alerting, incident response, capacity planning, performance optimization, CI/CD pipeline enhancement, and reliability engineering best practices
• Bachelor’s degree in Computer Science, Information Systems, or a related field; equivalent certifications (e.g., Google Cloud Professional certifications, AWS certifications); or substantial comparable direct work experience
• Strong proficiency in Python, Bash, PowerShell, and other common SRE tooling and scripting technologies
• Proven track record of independently driving reliability improvements, reducing toil through automation, and contributing to high-availability, scalable production systems in a fast-paced environment
• Proficient hands-on experience with Google Cloud Platform (GCP) (e.g., Compute Engine, Kubernetes Engine/GKE, Cloud Monitoring, Cloud Logging, Pub/Sub, Cloud Functions, IAM) and preferred experience with AWS (e.g., EC2, EKS, CloudWatch, Lambda, S3, IAM)
• Expert-level experience designing, building, and maintaining autonomous systems that handle software build, deployment, testing, monitoring, and operations with minimal human intervention
• Demonstrated curiosity, self-motivation, continuous learning mindset, passion for improvement, and proactive enthusiasm to enhance systems and processes daily without needing direction
• M.S. in computer science, information systems, a related field; comparable certifications; or equivalent direct work experience
• Experience developing, deploying, and maintaining internet scale applications
• Experience incorporating Artificial Intelligence or Machine Learning into internet scale applications