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["Contact Center","Cloud Software","SaaS"]

Senior Certinia PSA Cloud Developer

IndiaOnsiteFull TimeSeniorPosted 2 months ago

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Role summary

Five9 is seeking a Senior Certinia PSA Cloud Developer to join their IT Applications Delivery team. This role is the technical owner and primary hands-on developer for critical Professional Services Automation (PSA) and Customer Success solutions built on Salesforce and Certinia. The ideal candidate will have deep solutioning expertise, advanced Apex/LWC development skills, Salesforce Admin experience, and a strong background in high-growth SaaS organizations. Responsibilities include leading solution design, developing custom extensions, configuring core PSA modules, and identifying opportunities for process improvement. The role requires expert-level Salesforce development skills and specific Certinia PSA experience, along with relevant certifications.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Senior Certinia PSA Cloud Developer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud customer experience software, bringing the power of cloud innovation to customers worldwide. Living our values every day results in our people- and team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

To support our continued growth, we are seeking a Senior Certinia PSA Cloud Developer to join our IT Applications Delivery team. This senior role will be the technical owner and primary hands‑on developer for our mission‑critical Professional Services Automation (PSA) and Customer Success solutions built on Salesforce and Certinia (FinancialForce).

The ideal candidate combines deep solution mindset with advanced Apex/LWC development, Salesforce Admin, Certinia PS Cloud skills and has a strong track record building scalable solutions for high‑growth SaaS organizations. The position is based in Chennai or Bengaluru, India.

Key Responsibilities

  • Serve as the lead developer for PS Cloud initiatives, guiding solution design, defining technical standards, and partnering with business stakeholders to translate requirements into scalable solutions.
  • Design and deliver complex, custom solutions using Apex, Lightning Web Components (LWC), and flows to extend Certinia PSA functionality and build advanced automation.
  • Possesses deep, hands-on implementation and configuration of core Certinia PSA modules, including projects, milestones, resource requests, assignments, and timecards.
  • Leverage deep knowledge of the PSA data model, object relationships, and end-to-end services processes to architect and implement effective solutions.
  • Drawing on experience from high-growth SaaS environments, continuously identify opportunities for process simplification, data quality improvement, and enhanced reporting and analytics.
  • Stay current with Certinia platform releases and proactively recommend the adoption of new features (e.g., Workspaces, Work Planner, Intelligent Staffing, Forecasting).
  • Senior Salesforce development expertise, including Apex, LWC, Flows, scalable solution design, and Integration patterns with external systems (e.g., CPQ, ERP, Billing, Data Warehouse)
  • Utilize strong debugging, problem-solving, and analytical skills to resolve technical issues and maintain platform health.
  • Partner closely with Professional Services, Customer Success, and RevOps leaders to translate strategic business goals into scalable technical solutions.

    • Key Requirements:

  • Bachelor’s degree in computer science, Information Science, or related technical field (or equivalent experience).
  • 6+ years of progressive experience on the Salesforce platform as Senior Consultant, or Senior Developer roles.
  • 3+ years of hands‑on Certinia (FinancialForce) experience, focused on PS Cloud (PSA); Customer Success experience strongly preferred.
  • PSA System Administration certification is required.
  • Salesforce Platform Developer II certification required.
  • Expert‑level custom Salesforce development skills (Apex, LWC, Aura, Visualforce) plus strong Flow and declarative expertise.
  • Lead solution design and development across Salesforce and Certinia PS Cloud
  • Deep familiarity with PSA concepts (project financials, utilization, revenue, time & expense) in a SaaS or services context.
  • Strong analytical, problem‑solving, and troubleshooting skills with a focus on performance, scalability, and maintainability.
  • Excellent communication skills; able to explain technical designs and trade‑offs to both technical and business stakeholders.
  • Experience working in Agile or iterative delivery environments is preferred.
  • PSA implementation experience is preferred.

    • Why You’ll Love This Role:

  • You’ll be the senior authority for our Certinia PSA and Customer Success stack, directly shaping how we operate and scale our global services business.
  • You’ll own both solution and hands‑on delivery, leading key design decisions while still writing the critical pieces of code and integration logic.
  • You’ll collaborate with senior leaders across Professional Services, Success, and RevOps, with clear visibility into how your work impacts margins, utilization, and customer outcomes.

    • Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

    View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

    Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

    Sample Five9 interview questions

    • 1

      Alien Dictionary Order Derive the alien dictionary order from a sorted list of alien words. Input: words = ["z","x","z"] Output: "" (Empty String) Explanation: The letter 'z' cannot come before 'x' and then suddenly after 'x', creating a cycle and making the dictionary invalid.

      codingmedium
    • 2

      Implement String Compression Implement string compression. Input: chars = ["a","b","b","b","b","b","b","b","b","b","b","b","b"] Output: ["a","b","1","2"] Explanation: The letter 'a' appears once (so no number is appended), and 'b' appears 12 times, modifying the array in place to length 4.

      codingmedium
    • 3

      Aggressive Cows Maximize the minimum distance between aggressive cows in stalls. Input: stalls = [0,4,3,7,10,9], cows = 3 Output: 4 Explanation: Placing the cows at positions 0, 4, and 10 yields a maximum possible minimum distance of 4 between any two cows.

      codingmedium
    • 4

      Longest Substring with Two Distinct Characters Find the longest substring with at most two distinct characters. Input: s = "ccaabbb" Output: 5 Explanation: The substring "aabbb" contains exactly two distinct characters and has a maximum length of 5.

      codingmedium
    • 5

      Split Array into Consecutive Subsequences Split an array into consecutive subsequences. Input: nums = [1,2,3,4,4,5] Output: FALSE Explanation: The numbers can form [1,2,3,4], but the remaining leftover group [4,5] is too short to form a valid sequence of length 3.

      codingmedium

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