Forward Deployed AI Engineer/Data Scientist
Role summary
Five9 is seeking a Forward Deployed AI Engineer/Data Scientist to join their Engineering team. This role focuses on natural language processing (NLP) for user-facing AI chatbots and virtual agents. Responsibilities include training AI models with conversation data, cleaning and organizing text data, testing and improving virtual agent performance, and collaborating with cross-functional teams and customers. The ideal candidate will have a Bachelor's degree, 3+ years of experience with Conversational AI systems and Python, and familiarity with chatbot platforms, prompt engineering, and LLMs. A customer-facing background and a proactive problem-solving attitude are essential.
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We're looking for a forward deployed AI engineer to join our Engineering team at Five9. You'll work on natural language processing (NLP) projects, helping build and improve user-facing AI chatbots and virtual agents.
What You'll Do:
What We're Looking For:
Requirements:
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Sample Five9 interview questions
- 1
Alien Dictionary Order Derive the alien dictionary order from a sorted list of alien words. Input: words = ["z","x","z"] Output: "" (Empty String) Explanation: The letter 'z' cannot come before 'x' and then suddenly after 'x', creating a cycle and making the dictionary invalid.
codingmedium - 2
Implement String Compression Implement string compression. Input: chars = ["a","b","b","b","b","b","b","b","b","b","b","b","b"] Output: ["a","b","1","2"] Explanation: The letter 'a' appears once (so no number is appended), and 'b' appears 12 times, modifying the array in place to length 4.
codingmedium - 3
Aggressive Cows Maximize the minimum distance between aggressive cows in stalls. Input: stalls = [0,4,3,7,10,9], cows = 3 Output: 4 Explanation: Placing the cows at positions 0, 4, and 10 yields a maximum possible minimum distance of 4 between any two cows.
codingmedium - 4
Longest Substring with Two Distinct Characters Find the longest substring with at most two distinct characters. Input: s = "ccaabbb" Output: 5 Explanation: The substring "aabbb" contains exactly two distinct characters and has a maximum length of 5.
codingmedium - 5
Split Array into Consecutive Subsequences Split an array into consecutive subsequences. Input: nums = [1,2,3,4,4,5] Output: FALSE Explanation: The numbers can form [1,2,3,4], but the remaining leftover group [4,5] is too short to form a valid sequence of length 3.
codingmedium
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