Associate Program Manager

United StatesRemoteFull Time$56,200–$148,500 /yrPosted 2 months agoVisa sponsorship available

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Role summary

Five9 is seeking an Associate Program Manager to join their Professional Services Team. This entry-level role will introduce the candidate to the Five9 Contact Center Product and Delivery Methodology, focusing on developing program management and relationship-building skills. The ideal candidate is a passionate, self-managed team player eager to learn and delight customers. Responsibilities include communicating project status, managing meetings, creating project artifacts, and coordinating initiatives. Exposure to AI within voice and digital contact center channels is a plus. This role requires strong business process or project management aptitude, excellent communication, and leadership potential.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Associate Program Manager position will introduce the applicant the Five9 Contact Center Product and Delivery Methodology. As an entry level contributor to the Professional Services Team, the ideal candidate will be a passionate, ready to learn, team player and performer wanting to develop into a Program Manager. The ideal candidate is a self-managed individual who delights customers with their project management and relationship building skills. The ideal candidate will embrace the opportunity to gain exposure to Artificial Intelligence within the Voice and Digital channels of the Contact Center.

Key Responsibilities:

Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders

Effectively run project meetings and follow up with identified Risks, Issues and/or Action items.

Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers

Effectively create project artifacts and documentation.

Effectively communicate with internal and external stakeholders.

Coordinate project portfolio wide initiatives for the enhancement and improvement of professional services projects

Build on any prior experience with project/process management and apply it to the Five9 methodologies

Conduct day-to-day operational and tactical aspects of multiple Implementation projects

Collaborate with associated internal team members to ensure a streamlined implementation of all products

Key Qualifications:

Minimum of 2-3 years experience in project related management, planning or coordination

Experience working in a dynamic, fast-past environment

Customer Service environment or Call Center industry experience desired

Exposure to CRM (Custom Relationship Management) and Lead Management solutions desired

Desire to learn how to manage multiple projects of varying complexity simultaneously while provided training and management oversight

Ability to work in a remote environment

Highly inquisitive

Excellent verbal and written skills

Willing to travel on occasion

Key Skills:

Strong aptitude in business process management or project management skills

Strong aptitude and desire to become an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative

Leadership aptitude: Able to build collaborative relationships with management and peers; Learn how to delegate responsibilities with ease; Able to provide and receive constructive feedback and praise; Able to understand and educate others

Strategic thinking; Able to recognize the ‘Big-Picture”; Able to think quickly and adeptly when solving complex problems; Exceptional with time management and organization

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.

Generous employee stock purchase plan.

Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$56,200—$148,500 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Sample Five9 interview questions

1
Design a strategy to increase user trust and safety through product innovation.
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2
Design a "Surprise and Delight" recommendation engine that suggests products based on upcoming life events.
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3
How would you design a social cooking app where users can get live help from more experienced mentors?
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4
Imagine Meta wants to launch a Roommate Finder within Facebook Groups; how would you approach the user research and initial features?
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5
What features would you include to help users navigate different topics and sub-threads using only their voice?
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