Program Manager, Academic & Student Services
Role summary
The College of Law is seeking a Program Manager for Faculty Support to oversee administrative operations supporting faculty teaching, research, and public service. This role involves directing and supervising administrative staff, managing key processes such as faculty assignments, exam administration, and event coordination. The Program Manager will ensure staff are trained on relevant systems like Canvas and Simple Syllabus, and will be responsible for staff hiring, training, performance management, and evaluation. The position also includes strategic planning, identifying operational challenges, developing efficiency solutions, and establishing metrics to track performance. A Bachelor's degree and four years of related experience, or a high school diploma/equivalent and eight years of experience, are required.
## Department
College of Law
## Responsibilities
The College of Law Faculty Support team has as its mission to serve the administrative operational needs generated by the teaching, research, and public service activities of our faculty. This position serves as the College of Law Faculty Support Program Manager and supervises a group of administrative staff in support of these activities.
The Program Manager is responsible for directing and supervising all faculty support activities to include but not limited to faculty assignments, exam administration, proctoring, and compliance; legal word processing and editing; special event coordination; course material compilation and preparation; processing travel/purchasing for faculty & guests; and management of staff (including OPS support) to ensure essential processes and services.
Ensures staff is trained in any systems needed to support the faculty, such as: Canvas, Attendance Tracking, Textbook Ordering, Travel/Non-travel, FEAS submissions, Room reservations, recommendation letters through OSCAR or other means, Simple Syllabus, and workshop/enrichment meetings management.
The candidate must be flexible with a high level of organizational and interpersonal skills, good attention to detail, diplomacy, and a demonstrated ability to handle multiple tasks and changing priorities simultaneously.
STAFF & UNIT SUPERVISION
- Oversees day-to-day management of Faculty Support operations.
- Manages and supervises the work of faculty support team to include: employment, training, performance management and evaluation, and discipline of staff.
- Coordinates and assigns the allocation of work to the Faculty Support team. Sets work schedules and project priorities.
- Performs administrative operations duties when direct reports take leave or intervention is otherwise required.
- Establishes and maintains handbooks, manuals, onboarding guides, orientation materials, etc. that outline key policies and practices for staff to reference.
PLANNING AND ANALYSIS
- Meets regularly with the Assistant Dean of Administration to discuss general unit issues, to identify problems in need of resolution, and to develop long-range strategic planning goals.
- Identifies issues, trends, and challenges, and suggests solutions for greater efficiency and effectiveness of Faculty Support overall.
- Develops metrics to assess execution of job responsibilities and holds direct reports accountable for achieving goals.
## Qualifications
Bachelor's degree and four years of experience related to academic and/or student services; or a high school diploma/equivalent and eight years of related experience. (Note: a combination of post high school education and experience equal to eight years.)
## Preferred Qualifications
- Prior administrative experience in higher education.
- Experience directing/supervising a team of four or more employees.
- Excellent organizational skills to work on multiple projects with competing deadlines.
- Strong interpersonal skills.
- Excellent written and verbal communication skills to communicate effectively in a variety of environments.
- Strong attention to detail.
## University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about our university and campuses.
## Anticipated Salary Range
The anticipated starting salary for this position is in the range of mid $50,000’s to $60,000’s, commensurate with experience and education.
## FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
## How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
## Considerations
This is an A&P position.
This position requires successful completion of a criminal history background check.
This position is being advertised as open until filled.
## Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.