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Information Technology & Services

Hardware Technician

Annapolis Junction, Maryland, United StatesFull TimePosted 1 month agoVisa sponsorship available

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Role summary

Freedom Technology Solutions Group is seeking a Hardware Technician to support IT services, focusing on end-user devices like desktops, peripherals, and voice/video equipment. Responsibilities include troubleshooting, repairing, installing, and configuring hardware and software, supporting network upgrades, and maintaining IT systems. The role requires proficiency in Microsoft Windows and Office, Active Directory, remote support, and the ability to work independently. A Security Clearance with Polygraph and relevant certifications (A+, Net+, Sec+) are mandatory. The position involves physical demands such as lifting up to 50 pounds and requires a valid driver's license.

Freedom Technology Solutions Group is seeking a highly skilled Hardware Technician to support one of our important partners, delivering secure, resilient, and mission-critical capabilities across a complex environment. This project assists in the delivery of regional IT services to the end user offering support of end user devices including desktop, workplace peripherals, and voice and video devices. Join our growing team and help make an impact. This role requires independent and team-based execution, proactive analysis to identify root causes, and the ability to support resilient infrastructure solutions.

Primary Responsibilities: 

  • Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
  • Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
  • Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
  • Support network upgrade projects or initiatives
  • Support end-user connectivity needs Implement, troubleshoot, and maintain IT systems in alignment with operational and mission requirements
  • Configure and maintain operating systems and network components, implementing enhancements to improve reliability and performance
  • Support escalation processes and provide timely status updates to stakeholders and leadership
  • Support hardware dispatch and remain engaged through full lifecycle resolution of system issues

    • Required:

  • Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
  • An Active Security Clearance with Polygraph.
  • Well-versed in installing various software applications and Microsoft Windows
  • Demonstrated ability to read and understand technical manuals and schematics
  • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
  • Able to manage time and priorities effectively
  • Able to work efficiently with minimal supervision
  • Proficient in working with end-users remotely
  • Demonstrated expertise in Microsoft Windows 10 and 11
  • Familiar with Active Directory security and policies
  • Excellent analytical and problem-solving skills
  • Must be able to lift up to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
  • Must have a valid driver’s license and an acceptable driving record.
  • Must possess certifications to demonstrate CWIP compliance (A+, Net+ or Sec+)

    • What’s in It for You?
    Flexible work environment
    A team mentality – work with friendly, like-minded professionals
    Work with innovative, cutting edge technologies
    Enjoy extremely competitive compensation and benefits
    A work-life balance you can count on
    Opportunities to grow and advance your career on our dime
    The Benefits You Get with Freedom
    Amazing benefits including matching 401k, fully paid medical, and more
    Generous paid time off – including paid site closure days
    Competitive salary offerings
    Paid training and tuition reimbursement
    Referral bonuses
    Fully paid life and disability
    Annual logo wear allowance
    Company sponsored events (game nights, holiday party, summer party, happy hours)
    Interested in learning more about Freedom and our culture? Contact us today! We’re constantly hosting hiring events in our office and elsewhere, to help you get a sense of what life is like at Freedom before joining the team.
    As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, sex, age, marital status, disability or veteran status
    Applicant Federal & E-Verify Postings
    VEVRAA Federal Contractor
    Accessibility: If you need an accommodation as part of the employment process, please contact Human Resources at
    Phone: 410-290-9035
    Email: recruiting@goftsg.com
    Equal Opportunity Employer, including disabled and veterans.
    If you want to view the EEO Law poster, please choose your language: English - Spanish - Arabic - Chinese
    If you want to view the EEO Law Supplement poster, please choose your language: English - Spanish - Chinese
    If you want to view the Pay Transparency Policy Statement, please click the link: English

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