Sr. Retail Infrastructure Engineer

Title:
Sr. Retail Infrastructure Engineer

Employment Type:
Contract-to-Hire

Industry:
Retail Technology & Infrastructure

Location:
Warrendale, PA

Role Description:
We are seeking an experienced Senior Retail Infrastructure Engineer to support and evolve a large-scale Store Platform environment. This role focuses on the management, automation, and stability of enterprise-level operating systems and retail peripherals. The ideal candidate will bridge the gap between core infrastructure services and store-level hardware, ensuring seamless operations across a vast network of retail locations.

Minimum Requirements:

- Operating Systems:
Senior-level knowledge of Windows Embedded and enterprise-level OS management.
- Core Infrastructure:
Proficiency in Active Directory, Public Key Infrastructure (PKI/Certificates), and Network Protocols (DNS/DHCP).
- Automation & Scripting:
Strong expertise in PowerShell and experience with endpoint management tools like BigFix.
- Retail Hardware:
Hands-on experience with POS peripherals, including receipt printers, scanners, and cash drawers.
- Systems Management:
Experience in the management and automation of peripherals at an enterprise scale.

Preferred Requirements:

- Deployment & MDM:
Experience with Ansible (including Tower) and Mobile Device Management (MDM) platforms like VMware Workspace One.
- Retail Software:
Familiarity with JPOS drivers and Commerce POS systems (e.g., JumpMind).
- Open Source Stack:
Knowledge of open-source tools such as BIND, ISC-DHCP, Postgres, and Java JDK.
- Hardware:
Specific experience with Zebra scanners.
- Tools:
Proficiency in ticketing and documentation platforms like Jira and Confluence.

Responsibilities:

- Project Leadership:
Participate in and lead multiple store infrastructure projects from inception to completion.
- Escalation Support:
Provide Level 2/3 troubleshooting for staging and post-implementation issues, including identifying and documenting defects.
- Automation & Improvement:
Interpret automation workflows (Ansible/Tower) to isolate issues and mitigate widespread problems through automated solutions.
- Development:
Work on enhancements and new features to improve services provided to internal customers.
- Knowledge Management:
Create technical documentation and knowledge base articles to empower Level 1/2 support teams as new pipelines are deployed.
- Collaboration:
Join daily standups and project meetings, and cross-train with team members to ensure technical redundancy.
- On-Call Support:
Provide after-hours support as part of an on-call rotation for Level 3 escalations (approximately 25% of the contract duration).

FTSi.Tech Disclosure:
FTSi.Tech serves as a staffing agency, not the end client for this position. Our mission is to connect candidates with superior career opportunities while delivering exceptional talent to our clients. We are committed to facilitating successful and mutually beneficial placements for both candidates and clients.
Your Success Is Our Focus!