Software Engineer

Position:
ServiceNow Developer

Location:
Toronto, ON

**Summary
:**

We are looking for an experienced ServiceNow Developer specializing in Asset, Discovery, and CMDB to join our team. The ideal candidate will play a key role in enhancing and optimizing our IT asset tracking, discovery processes, and configuration management capabilities within the ServiceNow platform.

Roles & Responsibilities:

• Design, develop, and implement custom solutions within ServiceNow for Asset, Discovery, and CMDB modules.
• Configure and customize ServiceNow to align with asset/configuration management and discovery processes.
• Develop and maintain integrations between ServiceNow and other systems for comprehensive asset and configuration management.
• Create and optimize workflows, business rules, and scripts to automate asset and discovery processes.
• Implement and maintain the CMDB to ensure accurate and up‑to‑date IT asset information.
• Develop custom reports and dashboards for asset visibility and management insights.
• Collaborate with cross‑functional teams to gather requirements and translate them into technical solutions.
• Conduct thorough testing of developed solutions, including creating and maintaining Automated Test Framework (ATF) scripts.
• Provide technical analysis and recommendations for improving Asset, Discovery, and CMDB processes.
• Document all development work, system designs, and operational procedures.

Qualifications & Skills:

• Bachelor’s degree in Computer Science or equivalent industry experience.
• 5+ years of experience in ServiceNow development with strong expertise in Asset, Discovery, and CMDB modules.
• Extensive understanding of ServiceNow configuration, customization, and scripting.
• Experience integrating ServiceNow with external systems using API, SOAP, REST, and/or JSON web services.
• Proven track record of developing custom applications and integrations in ServiceNow.
• Strong understanding of asset/configuration management principles and best practices.
• Experience with ServiceNow’s Automated Testing Framework (ATF).
• Excellent problem‑solving skills and ability to analyze complex situations.

Preferred:

• Knowledge of ITIL processes and their implementation in ServiceNow.
• Experience with Agile development methodologies.
• Experience with Integration Hub, Flow Designer, Catalog Item Designer.
• Relevant certifications: CAD, CSA.