Customer Experience Program Manager

In the role of
Digital Business Customer Experience Program Manager
working onsite in Waukesha, Wisconsin you will be part of the Digital Business Office team.
The Customer Experience Program Manager is responsible for managing multiple medium to large scale IT projects across the organization through cross functional coordination to ensure quality delivery of projects in an on-time, on-budget manner. This individual will create and communicate project plans to all project stakeholders and will manage the relationships with project team and stakeholders. This individual will also be expected to contribute to the development of the Project Management Methodology.

• Work with various project stakeholders to define project scope, requirements and deliverable objectives. Manage the relationship with project team and stakeholders. Coordinate cross functional teams – including software developers, business owners, security experts, and external resources – and orchestrate their resources together to meet project goals. Ensure program/project management tasks are planned and deliverable appropriately.
• Assist with planning and execution of testing sessions as needed. Maintain timelines and target dates of projects to ensure successful completion of assigned project phases within the budgeted time and cost constraints; makes certain that deadlines are met, and milestones are properly set and communicated. Ensure resource availability and allocation.
• Measure project performance using appropriate systems, tools and techniques. Use appropriate verification techniques to manage changes in project scope, schedule and costs. Create and maintain comprehensive project documentation.
• Create, manage and communicate effective project plans, and deliver clear objectives and updates to all project stakeholders. Contribute to the ongoing development of Project Management Methodology. Report and escalate to management as needed.

Minimum Job Requirements
Education

• Bachelor’s Degree in Information Systems or related field, or equivalent work experience.

Work Experience

• 5 years of large-scale project and program management.
• Experience with related Salesforce products such as Marketing Cloud, Sales Cloud, or Service Cloud is a plus, as is a background in data analytics or marketing operations.

Knowledge / Skills / Abilities

• Proven track record of successfully planning and leading global team test sessions.
• Working Knowledge of Waterfall and Agile Life Cycles methodologies.
• Demonstrated ability to deliver results while working on multiple projects simultaneously, balancing resources, timing and quality of outcomes.
• Demonstrated success in influencing people and teams who are not all direct reports.
• Strong verbal/written communication skills.
• Confident and self-motivated individual with a dedicated approach.
• Strong ability to prioritize and multi-task in a high-paced environment.
• Ability to learn new technology applications and process techniques quickly.

Preferred Job Requirements
Work Experience

• Experience in building and managing a project schedule in Microsoft Project or similar project management tool.
• Experience with training material development and delivering of training.