Senior Manager, Sales Engineering

We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

Overview

The Sr. Manager, Sales Engineering is responsible for managing the Technical Support team, including sales engineers, special engineering quotations, and Genconnect support. This role oversees technical sales phone and email support, coordinates special design options between distribution and special engineering, and supports national account-specific needs.

The position also develops and maintains technical sales support materials, manages Power Generation Subject Matter Experts (e.g., sizing, alternators, applications, and codes), and advocates for product improvements and customer issue resolution.

Responsibilities

Team Leadership & Management (60%)

• Lead and manage the Sales Engineering function, including the Technical Support team and Power Generation Subject Matter Experts.

• Select, coach, and develop team members, setting objectives aligned with company strategy.

• Drive talent management through performance management, succession planning, and employee development.

• Establish and maintain processes for performance recognition, continuous feedback, and performance improvement.

Technical Support & Customer Focus (40%)

• Ensure national account needs are met through timely and knowledgeable support.

• Oversee customer service and technical sales phone and email support for distribution teams and customers.

• Provide resources and direction for technical training and technical marketing support.

• Support the creation of sales drawings and materials to aid sales efforts.

• Manage special engineering quotes and coordinate market needs with special engineering teams.

• Advocate for product improvements and resolution of customer issues.

• Oversee updates to Power Design Pro and Genconnect submittals.

Additional Responsibilities

• Ensure a SAP Super User is designated within the functional area.

• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree required;

• 10 years of Power Generation, Controls, Alternators, or Application Engineering experience;

• Proficiency with Microsoft Office Suite software (Excel, Word, PowerPoint);

• 8 years progressive leadership experience

Preferred Qualifications

• Engineering degree;

• MBA degree;

• Previous experience using SAP or equivalent ERP.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

*“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”*