ServiceNow Software Engineer
Role summary
GDIT is seeking a ServiceNow Software Engineer to support the Department of War's Pegasus program, a coalition partnership between Five Eyes military nations. The role involves operating and maintaining critical war planning and fighting capabilities for US military and coalition forces. Responsibilities include engineering, configuring, and maintaining the ServiceNow platform (incident, problem, change, request, knowledge, CMDB modules), supporting upgrades and performance tuning, creating and managing platform configurations, ensuring data integrity, troubleshooting issues, automating workflows, maintaining documentation, supporting integrations via APIs and MID servers, monitoring security, and providing end-user support and training. Requires 3+ years of experience, a BA/BS degree (or equivalent experience), a SECRET Clearance, DoW 8570 compliance for IAT level II access (Security+ or equivalent), and an active CSA ServiceNow Certification.
Your Impact
Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.
Job Description
Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of War's mission to keep our country safe and secure.
The Pegasus program is a collaborative coalition partnership between the Five Eyes (FVEY) military nations that consists of Australia, Canada, New Zealand, United Kingdom, and the United States. The program’s objective is to provide a wide array of information sharing capabilities (email, phone, video, and chat) to enable a variety of contact options for FVEY coalition warfighters promoting consistent and seamless collaboration opportunities at both a national and international level.
We are seeking qualified candidates to operate and maintain Pegasus, which directly support US military forces and US Coalition members with critical war planning and warfighting capabilities. The Pegasus team will test, deploy, operate, sustain, and maintain all Pegasus networks, services, and applications.
Responsibilities:
- Engineer, administer, configure, and maintain the ServiceNow platform, including incident, problem, change, request, knowledge, and CMDB modules.
- Support upgrades, patches, and platform performance tuning.
- Create, modify, and manage form layouts, lists, business rules, client scripts, UI policies, and workflows.
- Ensure data integrity, accuracy, and compliance with organizational standards.
- Troubleshoot and resolve ServiceNow issues and user requests.
- Work with process owners to improve and automate workflows.
- Maintain documentation for configurations, processes, and standard operating procedures.
- Support integration of ServiceNow with external systems (APIs, MID servers, etc.).
- Monitor platform security roles, access controls (ACLs), and user permissions.
- Provide end‑user support and training as needed.
Required Qualifications:
- 3+ years of experience required.
- BA/BS degree – may substitute additional years of experience.
- Must possess and maintain a SECRET Clearance.
- Must meet DoW 8570 requirements and be eligible for IAT level II (Security+ or equivalent) access.
- Must have solid understanding of common IT infrastructure services to include DNS, DHCP, and troubleshooting connectivity issues.
- Must have active CSA ServiceNow Certification.
Preferred Qualifications:
- Experience supporting multinational customers preferred.
- Experience with user, administrative and service account creation, and management.
- Experience with direct customer support for both internal and external customers.
- Experience with implementing and maintaining systems documentation.
- Experience with developing training for both internal and external customers.
- Experience with ServiceNow, MECM, and Exchange technologies.
Work Requirements
Years of Experience
1 + years of related experience
- may vary based on technical training, certification(s), *or* degree
Certification
Travel Required
None
Citizenship
U.S. Citizenship Required
Salary and Benefit Information
The likely salary range for this position is $75,650 - $102,350. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
Our Identity Verification Process
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
*Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans*
