Customer Success Manager - Brands & Agencies

New York, New York, United StatesHybridFull Time$100,000–$115,000 /yrPosted 2 months agoVisa sponsorship available

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Role summary

Genius Sports is seeking a driven, relationship-focused Customer Success Manager to join their Client Services team. This role involves managing a portfolio of AdTech clients, focusing on programmatic and multi-channel digital media strategies. The CSM will be responsible for ensuring client retention, identifying growth opportunities through upsells and cross-sells, and serving as an AdTech consultant. Key responsibilities include account execution, revenue growth, relationship management, and churn mitigation. The ideal candidate has 2+ years of experience in Customer Success, Account Management, or Media Planning within the AdTech/Digital Media space, with a strong understanding of programmatic advertising and data storytelling.

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com. 

THE ROLE:

We're looking for a driven, relationship-focused Customer Success Manager to join the Client Services team. This role is a for someone who finds satisfaction in cultivating strong partnerships, building trust, and ensuring our clients see consistent, long-term value from their investments.

As a CSM, you are the primary engine of growth for your portfolio. You will manage a book of business, helping clients navigate the complexities of programmatic and multi-channel digital media. We want a strategic CSM who can independently manage a book of business, assess client performance and map out the next steps for their digital evolution, whilst being willing to learn and grow in professional experiences.

Primary focus is to ensure retention while actively seeking ways to expand our footprint within each account. You’ll be responsible for turning Tier 2 and Tier 3 accounts into stable, long-term partnerships through consistent delivery, proactive communication, and thoughtful diversification, while also supporting senior team members on Tier 1 accounts.

Key Responsibilities

Account Execution & Planning: Manage and execute tailored account plans that align with client KPIs. Regularly reviewing your book of business to ensure we are staying ahead of market trends and client needs

Revenue Growth: Identify growth opportunities. Lead upsell and cross-sell conversations by showing clients how additional channels or programmatic strategies with Genius Sports can solve their specific business challenges

AdTech Consultancy: Serve as the day-to-day expert on multi-channel strategies (Display, Video, Social, DOOH etc.). You must be comfortable explaining performance data, attribution and the ‘’why’’ behind campaign results

Relationship Management: Build strong, multi-level relationships within your accounts. You should be effective at delivering a Monthly Performance Review and liaising with senior team members for executive QBRs

Churn Mitigation: Proactively identify “at-risk” signals and work with internal teams to deploy solutions that ensure long-term retention

WHAT YOU’LL BRING:

Experience: 2+ years in Customer Success or Account Management or Media Planning within the AdTech or Digital Media space

Programmatic Literacy: A solid understanding of the programmatic ecosystem, including how DSPs and SSPs function across differing channels

Commercial Mindset (“Farmer” DNA): You enjoy the steady work of building trust and find it rewarding to see a client’s sophistication and spend grow through your guidance

Data Storytelling: You don’t just report numbers; you extract a narrative. You can look at a dashboard and provide actionable insights that help a client improve their ROI

Resilience & Agility: A willingness to pivot between account strategy and administrative requirements for campaign execution

Cross-Functional Collaboration: You’re a team player who’s comfortable working cross-functionally with Sales, Ad Ops, BI, Creative, and Product to align on client goals and ensure campaigns are executed smoothly

Sector Expertise: Previous experience or a strong interest in building relationships with Brands and Agencies is a significant plus

The annualized base salary for this role ranges from $100,000 to $115,000 USD and includes eligibility for additional variable compensation. This role will also be eligible to take part in Genius Sports Group's benefits plan.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change 

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius Sports.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

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