Customer Experience Specialist

Your Job
Georgia Pacific is seeking an enthusiastic individual to join our team for the role of
Customer Experience Specialist.
We seek an energetic professional to be the first point of contact for our clients and partners, interested in helping our business grow through value-based conversations and exceptional customer experience.
This position acts as a primary liaison between our sales team, customers, and internal departments. The Customer Experience Specialist creates value by ensuring quality customer service, accurate pricing and order entry, and managing customer disputes.
In this role, you will report to the Director of Sales Transformation. We are located at GP HQ in downtown Atlanta, GA. We offer a schedule of remote work and 3 days in the office a week. If you are a candidate from the larger regional area and our hybrid model aligns with your career expectations and capability to commute - we want to hear from you!
Our Team
Georgia-Pacific's building product
business has consistently been among the nation's top suppliers of building products to building materials dealers and large warehouse retailers. Our Building Products division includes Plywood, Lumber, OSB/Composite Panels, and Gypsum. To learn more, visit https://www.buildgp.com/. Georgia-Pacific employees strive for safety and health excellence while achieving an injury free workplace
What You Will Do

• Manage and optimize incoming calls, transforming each interaction into a valued experience. Serve as a key link between clients and sales professionals, fostering strong relationships and smooth communication.
• Accurately enter and maintain customer data and order information in the company’s systems (Salesforce, SAP), ensuring that all details are captured with precision and attention to detail.
• Collaborate closely with sales to ensure smooth coordination and execution of customer orders.
• Provide day-to-day support for operational dispute reporting to help the Accounts Receivable (AR) team maintain accurate records and accelerate collections.
• Work with excel based reports to perform basic account reconciliation and escalate discrepancies for resolution.
• Approach customer account issues with an entrepreneurial mindset, identifying root causes, proposing solutions, and resolving issues promptly.
• resolving issues promptly.
• Utilize economic thinking to perform business analysis, identifying problems and opportunities, and proposing solutions for the panels sales team.

Who You Are (Basic Qualifications)

• Associates Degree OR 1+ years related work experience
• Excellent communication skills, capable of effectively conveying ideas to diverse audiences
• A proactive and customer-focused mindset
• Highly motivated self-starter; constantly working proactively to identify process improvements
• Collaborative team player
• Economic thinking / critical thinking / problem solving skills Requirements: (yes or no - check the box)
• Proficient with Microsoft Office suite products with an emphasis on Excel

What Will Put You Ahead

• Bachelor’s degree or equivalent experience
• SAP or Salesforce experience

*At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.*
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).