Senior Program Manager I, Operations, Trust and Safety
Role summary
Google is seeking a Senior Program Manager for its Trust and Safety Operations team. This role involves leading complex, multi-disciplinary projects from inception to completion, focusing on reducing risk and fighting abuse across Google's products. The Program Manager will work with stakeholders to define requirements, manage schedules, identify risks, and ensure clear communication across diverse teams and geographies. Key responsibilities include implementing communication standards, establishing program review cadences, leading governance structures for executive decision-making, defining program portfolios for high business impact, and building cross-functional alliances. The role requires a strong background in program management, trust and safety, and operations, with an emphasis on internal stakeholder management.
In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:
- Health, dental, vision, life, disability insurance
- Retirement Benefits: 401(k) with company match
- Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
- Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
- Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
- Baby Bonding Leave: 18 weeks
- Holidays: 13 paid days per year
Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
Austin, TX, USA; Kirkland, WA, USA
.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in program or project management.
- Experience in trust and safety.
- Experience in operations and internal stakeholder management.
Preferred qualifications:
- 8 years of experience managing cross-functional or cross-team projects.
- Experience in compliance, information security, IT audit, or risk management.
- Familiarity with Google products, types of online abuse, and policy development/strategies.
- Excellent investigative, quantitative, and statistical problem-solving skills.
About The Job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
The US base salary range for this full-time position is $189,000-$274,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .
Responsibilities
- Implement communications standards across a portfolio of programs including executive and key partner communications.
- Establish a reliable and visible cadence for program reviews, decision-making, prioritization, and Resource Stewardship (effective deployment of machine and people resources) whereby improvements such as efficiency and utilization gains are measurable and the impact can be felt organization wide.
- Lead a governance structure that drives effective executive decision-making.
- Define/manage a program portfolio solving problems that target high business impact for the organization.
- Build alliances with cross-organization and cross-functional stakeholders who have similarly aligned priorities.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .