Staff AI Engineer | US | Remote
Role summary
Grafana is seeking a remote Senior Software Engineer to build AI-powered internal tools and agentic workflows for their Revenue Operations organization. This role focuses on developing the technical infrastructure for automation across Sales, Customer Success, and Marketing. You will architect systems connecting AI models to platforms like Salesforce, BigQuery, and Slack, and create reusable agentic skills. Responsibilities include end-to-end development of AI-integrated workflows, building backend services, architecting data flows for RAG, and deploying scalable serverless or containerized solutions. You will also identify automation opportunities, design workflows, and collaborate with various GTM teams. The role requires 5+ years of software engineering experience, proficiency in Python or Node.js, hands-on LLM API and orchestration library experience, and comfort with building internal APIs and microservices.
Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a remote opportunity and we would be interested in applicants from USA time zones only at this time.
Staff AI Engineer
The Opportunity:
Grafana's Revenue Operations organization is looking for a Staff AI Engineer to own the AI agent infrastructure and automation platform that powers our GTM teams. You'll build multi-agent architectures, LLM integrations, and backend services that connect AI models to internal and third-party data platforms. You'll ship production systems that teams depend on daily.
This is a high-autonomy role where you own the technical direction. You'll identify the highest-leverage problems across Sales, Customer Success, and Marketing, design the solutions, and ship them. You'll define the technical direction for the automation platform—data models, API contracts, shared libraries, reference architectures—and partner with Data Engineering, GTM Systems, Field Operations, and GTM leadership to build scalable, self-service automation that eliminates manual work and drives operational efficiency.
What You’ll Be Doing:
Agentic Tool Development
Systems Integration & Backend Services
Automation & Workflow Manufacturing
We invest heavily in developer productivity. You'll have access to AI coding assistants (Claude Code, Gemini CLI, OpenAI Codex, and others of your choice within security guidelines). We encourage pragmatic AI-assisted development paired with strong code review and quality standards.
What Makes You a Great Fit / Requirements:
Bonus Points For:
Compensation & Rewards:
In the United States, the Base compensation range for this role is USD 174,986 - USD 220,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.
All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
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