Future Opportunities: Retirement Operations
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About Gusto
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy.
About the Role
This is an exciting opportunity to bring your retirement operations expertise to a team that's reshaping how small businesses manage their financial benefits. In the CX Retirement Operations role, you'll play a key role in ensuring operational accuracy and compliance across our systems and processes — and you'll do it with the support of cutting-edge tools and an AI-native mindset.
You'll work closely with internal teams to identify, investigate, and resolve data or process discrepancies while helping to streamline workflows that power Gusto's operational backbone. This role is hands-on, with an emphasis on research, analysis, and first-principles problem solving in a fast-paced, deadline-driven environment.
This role sits within our broader CX organization, which includes teams focused on client operations, data reconciliation, compliance, customer care, and transition operations.
About the Team
Our Retirement Operations team ensures the accuracy, reliability, and compliance of the systems that enable Gusto to serve customers at scale. Whether it's processing data corrections, maintaining clean records, or supporting cross-functional initiatives, we're passionate about operational excellence and continuous improvement — and we leverage AI and modern workflows to get there.
Each team member is a true owner: AI-native, curious, detail-oriented, and motivated by the opportunity to make work simpler, faster, and more accurate for everyone.
Here’s what you’ll do day-to-day
Here’s what we’re looking for
Our cash compensation amount for this role is $23.50hr to $27.42/hr in Denver & most major metro locations. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
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