Program Manager: Revenue Cycle Education
Role summary
The Program Manager: Revenue Cycle Education will be responsible for developing and maintaining comprehensive onboarding and continuing education programs for all revenue cycle teams. This role involves creating diverse training materials, ensuring compliance with regulatory requirements, and conducting annual reviews of educational content. The Program Manager will analyze key performance indicators (KPIs) to identify trends, determine root causes of issues, and design targeted training interventions. Collaboration with senior leadership, IT, and external departments is crucial for aligning training programs with departmental goals and system upgrades. The role also includes overseeing staff certifications, providing excellent customer service, and potentially assisting with operational workloads. Adherence to information security policies is mandatory.
Day (United States of America)Program Manager: Revenue Cycle Education
· Develop and maintain onboarding and continuing education programs for all revenue cycle teams.
· Create training material to include but not limited to learning management modules, job aides, case studies, host sessions with end-user and leadership groups alike
· Ensure training material reflects compliant content for regulatory requirements that apply to all functional areas. In addition, content should be updated for all education programs based on changes to respective sources with expectation of having no less than annual review.
· Collaborate with teams to ensure auditing results in feedback loops with supervisors, managers and other leadership to ensure training needs are met for employees who need assistance
· Analyze KPIs (e.g. AR days, denial rates, coding accuracy, DNBs and claim edit errors) to identify trends, identify the root cause and develop targeted trainings for delivery tracking outcomes with leadership
· Collaborate with senior leadership in all revenue cycle and external departments to align training programs with respective departmental goals
· Coordinate with IT and revenue cycle leaders for workflow changes based on system upgrades, enhanced workflows are decided on with leadership and educated to impacted parties
· Ensure education is provided on systems used in respective departments
· Oversee staff progress toward achieving and maintaining professional certifications
· Provide premiere customer service to ensure that customer satisfaction is met to meet the needs of their role
· May be assigned operational workload or workqueues assignments for respective assigned revenue cycle departments that need intervention at direction of senior leadership
· Promote and adhere to departmental and organizational information security policies, standards and procedures
· Perform other related duties incidental to the work described herein