Data Analyst

Analyst, Global Reservations - Workforce Operations

We're working with the world’s largest global aviation leader on this exciting opportunity. Join a high-impact Customer and Operations Excellence team where you will bridge the gap between human expertise and AI-powered workforce optimization.

This is a high-visibility role where you will leverage predictive analytics, automation, and real-time data to keep a global travel network running smoothly. You’ll be at the forefront of implementing AI-driven routing strategies and advanced forecasting tools to revolutionize how thousands of team members connect passengers to their destination
s.

The R
ole

• Optimize global workforce operations by leveraging AI-powered tools and predictive analytics to forecast call volumes and handle time trends.

• Manage real-time staffing requirements and update skill-based routing levels within Genesys to ensure seamless customer service delivery.

• Develop and maintain sophisticated operational dashboards and performance data logs using advanced Excel and relational database tools.

• Lead AI-driven workforce optimization projects, identifying opportunities for process automation and streamlining scheduling accuracy.

• Provide critical operational support for Home-Based Representatives and manage complex administrative cycles including holiday bids and part-time extensions.

What You'll Need

• Proficiency in workforce management software, specifically E-WorkForce, SABRE, and Genesys routing systems.

• Advanced analytical mindset with a deep understanding of statistics and relational databases for data-driven decision making.

• Expert-level command of Microsoft Office Suite (Excel, PowerPoint, Outlook) and experience with TeamSite for data integrity.

• Exceptional mathematical skills and the ability to thrive in a 24/7/365 fast-paced operational environment.

• Strong communication skills to translate complex data insights into actionable strategies for leaders across the organization.

What's On Offer

• Unrivaled Global Travel Perks: Explore the world with flight privileges reaching over 350 destinations for you, your family, and friends.

• Comprehensive Day-One Benefits: Immediate access to premium health, dental, vision, and wellness programs designed for your total well-being.

• Future-Proof Savings: 401(k) program with employer contributions and additional perks like pet insurance and exclusive lifestyle discounts.

• Inclusive Culture: Join a dynamic workforce with over 20 Employee Business Resource Groups dedicated to professional growth and diversity.

Apply via Haystack today!