Senior Product Manager, In-Store Enterprise Payments
Role summary
H-E-B is seeking a Senior Technical Product Manager to lead the strategy, design, and delivery of its core enterprise payments systems, powering both in-store and eCommerce experiences. This role focuses on foundational platforms and integrations, including processors, acquirers, gateway architecture, tokenization, and authorization performance. A critical aspect of this role is deep in-person POS and terminal experience, understanding how enterprise payments infrastructure impacts store operations, reliability, and cost. The ideal candidate will define long-term architecture, optimize payment performance, and act as a liaison across various internal teams and external vendors, while being hands-on in writing requirements and prioritizing work.
Responsibilities:
Role Summary
As a Senior Technical Product Manager, Enterprise Payments, you will lead the strategy, design, and delivery of H‑E‑B’s core, enterprise‑facing payments systems that power both in‑store and eCommerce experiences at scale. This role owns the foundational platforms and integrations behind the scenes: processors and acquirers, gateway architecture and failover, tokenization and data security, authorization performance, and long‑term payments strategy that enable H‑E‑B to reliably accept, optimize, and scale payments across channels.
While this role supports both online and in‑store payments, extensive in‑person POS and terminal experience is critical. Success depends on understanding how enterprise payments infrastructure decisions manifest across the firm—across terminals, lanes, store operations, reliability, and incident response—while balancing cost, resilience, and flexibility.
What You’ll Do
- Own H‑E‑B’s core payments platform strategy, including processors, acquirers, gateway design, redundancy, and tokenization
- Define and evolve long‑term payments architecture to improve resilience, scalability, and flexibility while reducing single‑vendor risk
- Deliver enterprise‑facing payments capabilities across authorization, clearing, settlement, reconciliation, and reporting
- Partner closely with engineering to translate network, processor, and security requirements into scalable platform capabilities
- Optimize payment performance and economics, including approval rates, latency, routing strategies, and cost‑to‑accept
- Act as the connective tissue across Payments Engineering, POS, Digital Product, Store Ops, Accounting, Security, and external vendors
- Be able and willing to get into the weeds: writing requirements, prioritizing work, and unblocking complex cross‑functional initiatives
What You’ll Bring
- Preferred 7+ years of product management experience, ideally within payments, fintech, acquirers or have done payments at large‑scale retailers
- Deep in‑person POS experience; familiarity with card‑present flows, EMV, etc.
- Strong understanding of merchant acquiring, processors, gateways, and end‑to‑end card payment flows.
- Comfort operating within agile product practices adapted for enterprise platform work.
- Proven ability to execute and influence within large, matrixed organizations.
- Clear communicator who can translate technical trade‑offs into business‑level decisions.