Product Owner

Job Description:

Seeking a Technical Product Owner with functional understanding of marketing communication fulfillment platforms. This role supports capability execution, day-to-day platform operations, requirements gathering for IT development, user support, license management, onboarding/training, and ownership of product capabilities. The PO partners closely with a Senior Product Manager driving the overall modernization roadmap.

Key Responsibilities

• Support daily operations for platform capabilities.
• Gather and document requirements for IT development teams (business rules, routing logic, workflow needs).
• Map current-state and future-state workflows across messaging fulfillment systems.
• Assist with roadmap execution for fulfillment and audit capabilities.
• Provide end-user support, onboarding, training, and license management.
• Collaborate with Marketing, Compliance, Operations, Tech, and Regulatory partners to refine requirements and prioritize work.
• Support development of documentation, governance standards, and process materials.
• Monitor platform performance and identify opportunities for operational improvements.
• Contribute to modernization efforts involving SmartCOMM, OpenText, and future-state orchestration platforms.

Required Qualifications

• 3+ years of experience in product ownership, business analysis, MarTech, or related technical/operational roles.
• Functional understanding of communication fulfillment or document composition platforms (i.e. SmartCOMM, OpenText).
• Experience documenting workflows and translating business rules into technical requirements.
• Strong communication and stakeholder collaboration skills.
• Familiarity with Agile practices, backlog management, and iterative delivery.

Preferred Qualifications

• Experience in regulated industries (healthcare, insurance, financial).
• Familiarity with omnichannel fulfillment workflows (print, email, fax, digital).
• Exposure to modernization or platform transition initiatives.
• Interest in automation, audit tracking, or real-time orchestration technologies

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.