Software Engineer

Job Description
Required Skills

• Bachelor’s degree and/or 5 years of recent related work experience
• 3+ years of working in a development role supporting Microsoft System Center Service Manager.
• Need to demonstrate a deep understanding of services & features, site design & best practices.

Preferred Skills

• MS Server Admin Related Certifications
• Working knowledge of Cireson web portal for Service Manager
• Working knowledge of System Center Orchestrator

Essential Responsibilities
Daily Duties / Responsibilities:

• The Service Manager Engineer will report to the client Chief of Information Technology Services. They will work with client business units to collect and develop requirements for System Center Service Manager request and service offerings. The position is focused on administration and creation of new requests.
• Work with System Center Orchestrator. Create new orchestrator workflows, maintaining, and updating workflows.
• Work with Cireson. Maintain and update software and work with vendor to fulfill service requests. Updating JavaScript for service request offerings.
• Maintain, update, patch Service Manager, Orchestrator, and Cireson.
• Develop Reporting on Service Manager Usage.
• Interact with staff, other team members, all levels of management and internal and external organizations, including vendors performing outsourced work, in the compilation and management of information needed for Service Manager request offerings.
• Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment and make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to leadership.
• Some afterhours project and platform support will be expected.

Technical Knowledge
Recent experience related to any or all the following technologies would be considered required for this position:

• MS System Center Service Manager
• MS System Center Orchestrator
• Cireson web portal for Service Manager

Required Skills (rank In Order Of Importance)
Minimum 3 years of working in a development role supporting Microsoft System Center Service Manager. Candidate needs to be able to demonstrate a deep understanding of services & features, site design & best practices.
Preferred Skills (rank In Order Of Importance)

• Working knowledge of Cireson web portal for Service Manager
• Working knowledge of System Center Orchestrator

Required Education/Certifications
Bachelor’s degree and/or 5 years of
recent
related work experience
Preferred Education/Certifications
Microsoft Server Administration Related Certifications
**What Makes HTC A Great Place To Build Your Future**
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
SL1