Acqueon Dialer Product Owner
Role summary
Acqueon Dialer Product Owner responsible for leading product ownership of the Acqueon Dialer platform, ensuring optimal campaign performance and compliance. This role involves partnering with business stakeholders across Marketing, Call Center Operations, Sales, Compliance, and IT to define and deliver campaign strategies and enhancements. Key responsibilities include gathering requirements, translating them into user stories, managing the product backlog, collaborating with development and QA teams, overseeing UAT, providing production support, and creating presentations to communicate new capabilities. The ideal candidate will have extensive experience in Customer Service environments with hands-on dialer operations experience, strong understanding of Agile methodologies, and experience with Acqueon Dialer, Twilio integration, and the Healthcare industry.
Acqueon Dialer Product Owner
Location: Remote
Long term
Key Responsibilities
· Lead product ownership for the Acqueon Dialer platform, ensuring optimal campaign performance and compliance.
· Partner with business stakeholders across Marketing, Call Center Operations, Sales, Compliance, and IT to define and deliver campaign strategies and enhancements.
· Gather and document business requirements, translate them into actionable user stories, and manage a well-prioritized product backlog.
· Collaborate closely with developers and QA teams to ensure features are developed, tested, and deployed according to specifications and sprint goals.
· Conduct and oversee UAT sessions with business partners to validate new functionality.
· Provide production support for incident resolution and defect management.
· Create and deliver professional presentation decks to communicate new or enhanced capabilities to business stakeholders.
· Leverage data to tell a clear, compelling story and support informed decision-making.
Qualifications
· Extensive experience in Customer Service environments, with hands-on experience in dialer operations.
· Strong understanding of Agile methodologies, including sprint planning, backlog grooming, and cross-functional collaboration.
· Excellent written and verbal communication skills, with the ability to influence and engage across all levels of the organization.
Must Have
Need to have worked as a Product owner on Acqueon, not a technical Developer or a Jr. PO.
· Acqueon Dialer platform experience (highly preferred)
· Twilio integration or communication platform experience
· Healthcare industry background
Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.
Job Type: Contract
Pay: $55.00 - $68.00 per hour
Work Location: Remote
