Technical Lead SRE

San Mateo, California, United StatesOnsiteFull TimeLeadPosted 2 months ago

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Role summary

This role is for a Technical Lead SRE focused on ensuring the stability, scalability, and reliability of cloud production deployments. The position involves supporting the Cloud Native Kubernetes Platform and Cloud Native Storage, maintaining high availability, and meeting service level agreements. Key responsibilities include proactive issue identification, collaboration with engineering teams, developing runbooks, optimizing infrastructure, and creating automation tools for L2 Engineers. The role requires strong Linux system administration, Kubernetes administration (CKA, CNS), cloud services knowledge, and scripting skills. Collaboration within a global, shift-based team is essential.

Role: Technical Lead / Sr. Technical Lead (Technical Support, Cloud CNS Team)

Location: San Mateo, California - Onsite

Job type: Permanent

Job Summary:

You will play a pivotal role in ensuring the stability, scalability, and reliability of Client’s Cloud production deployments. Your responsibilities will include supporting the Client’s Cloud Native Kubernetes Platform & Client’s Cloud Native Storage, and ensuring the overall high availability of these platforms.

Key Responsibilities:

Proactively identify and address issues to meet service level agreements (SLA), ensuring the continuous reliability and performance of the system.
Collaborate closely with the engineering team to troubleshoot and resolve issues, leveraging strong problem-solving skills and technical expertise.
Develop comprehensive runbooks to streamline and document operational procedures, ensuring effective and standardized processes for the team.
Serve as a member of the platform team to work closely with application teams to ensure availability.
Act as a key member of the platform team, collaborating closely with application teams to ensure uptime, seamless integration, and optimal performance of the overall system.
Optimize the Client’s Cloud platform infrastructure for high availability and scalability.
Create tools using shell scripting or Python to empower L2 Engineers, enhancing efficiency and streamlining processes within the team.
Collaborate within a global team spanning Japan, Europe, and North America, operating on a shift basis to ensure around-the-clock support and seamless coordination across different time zones.

Relevant Skills:

Strong Linux System Admin Experience with excellent troubleshooting and problem-solving skills
Certified Kubernetes Administrator (CKA), Certified Kubernetes Security Specialist (CNS)
Good knowledge of cloud-related services like compute, storage, network, and automation
Experience in Software Defined Storage (SDS)
Experience in virtualization technologies
Experience in service mesh technologies such as Istio and Envoy
Demonstrable scripting skills and automation (bash, Python, etc.)
Interest in identifying new cloud technologies, tools & processes drives innovation and business value.
Self-motivated, learning quickly, and delivering results with minimal supervision
A Bachelor’s Degree in Computer Science, Engineering, or equivalent experience

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