Program Manager-Residential Loan Servicing (B
Role summary
ISN Corporation is seeking a Program Manager to oversee a government contract focused on residential mortgage servicing. This role involves managing staff, including recruiting, interviewing, training, and evaluating performance. The Program Manager will utilize IT systems for mortgage servicing and reporting, manage project lifecycles, schedules, and budgets, and ensure contract administration. Key responsibilities include delivering results to the government agency, maintaining compliance with contractual standards and security requirements, preparing reports, and collaborating with internal leadership and the government agency. The role also requires providing guidance and mentorship to staff and managing workload fluctuations.
Join One of the Fastest-Growing Companies in Government Services!
At ISN Corporation, headquartered in Bethesda, Maryland, we deliver specialized professional services to over 100 Federal government agencies across the country. Our reputation for excellence and results has earned us a spot on the *Washington Business Journal’s* list of the 50 Fastest Growing Government Contractors, as well as the *Inc. 5000* list of Fastest Growing Private Companies—two years running!
We’re not just growing fast—we’re building something great.
Why You’ll Love Working at ISN:
We believe great work starts with a great workplace. Here’s what we offer to support you:
- Comprehensive medical coverage with prescription benefits
- Dental plan to keep you smiling
- Flexible spending accounts for smarter saving
- Company-paid short- and long-term disability insurance
- Free basic life insurance—because we’ve got your back
- A solid retirement plan to help you plan ahead
- Paid time off starting on Day 1
Who We’re Looking For:
You’re organized, energetic, and ready to make an impact. You thrive in fast-paced environments, love checking things off your to-do list, and can juggle multiple priorities without breaking a sweat. Most importantly, you bring a positive attitude and a problem-solving mindset to everything you do.
If you’re a self-starter with an eye for detail and a passion for excellence, we’d love to meet you.
Misson. Innovation. Impact. Grow with us today!
ISN is in search of a Program Manager to oversee a government contract to include residential mortgage servicing tasks and activities.
Job Responsibilities:
- Ability to recruit and interview, lead, manage, train, and evaluate staff, and recommend program improvements.
- Utilize information technology systems provided by either the client or developed by the organization for mortgage servicing, reporting, etc.
- Ability to manage project lifecycles, schedules, and budgets, along with proficiency in contract administration.
- Deliver positive results to the government agency by providing the resources and support required to succeed in a secure, production focused environment.
- Demonstrate strong leadership to ensure the program is compliant with contractual performance standards, defined processes, and all security requirements.
- Prepare reports as needed and submit contract deliverable reports.
- Work collaboratively with all levels of company leadership, operations, program support, and the government agency.
- Provide guidance and mentorship to program and management staff regarding employees, program changes, and workload concerns.
- Manage surge capacity with the workload as needed.
Required Qualifications:
- Bachelor’s degree in a related field (public administration, business management, finance, accounting, economics) from an accredited institution.
- Minimum of seven (7) years documented relevant experience in residential mortgage servicing management, escrow and taxes, loss mitigation, default, and risk management.
- Minimum of five (5) years documented relevant experience with knowledge of government Federal Acquisition Regulations (FAR);
- Must possess exceptional attention to detail, strategic thinking, and clear communication abilities to align contractor performance with agency missions.
- Provide guidance and mentorship to program and management staff regarding employees, program changes, and workload concerns.
- Good analytical and problem-solving skills, as well as excellent verbal and written communication skills, and ability to communicate and collaborate with Government contracting representatives.
- Able to pass ISN and Government background checks.
ISN Corporation is proud to be an Equal Opportunity Employer.
We are an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law.
ISN Corporation maintains a Drug-Free Workplace. All candidates must successfully complete a pre-employment background investigation prior to starting employment.