Marketing Operations Program Manager

Key Responsibilities:

*Program Execution & Delivery Oversight*

• Lead day-to-day delivery for Save Orchestration workstreams, ensuring consistent progress against roadmap and stakeholder expectations
• Own detailed story creation across platform, engineering, and PEGA teams
• Develop, document, and manage end-to-end workflows that reflect approved Save strategies and motions

*CRM & PEGA Integration Enablement*

• Act as the executional bridge between the CRM team and the PEGA/Engineering teams, translating save motion strategy into user stories
• Support configuration and optimization of PEGA decisioning flows to reflect segmentation, treatment logic, and dynamic offer capabilities
• Collaborate with PEGA architects, developers, and QA teams to ensure logic meets business intent and is tested appropriately

*Documentation & Stakeholder Communication:*

• Maintain clear, structured documentation for stories, flows, and logic maps
• Provide weekly updates, sprint reviews, and cross-functional demos to ensure transparency and alignment
• Support onboarding or knowledge transfer to new team members or partners when necessary

Summary:

As a Marketing Consultant, you continue supporting efforts by owning executional delivery across multiple retention-related workstreams. This includes driving cross-functional collaboration, assisting with story development, and project planning, QA alignment and hands on prod testing.

This proposed role focuses on the "how", translating strategic inputs into actionable deliverables that accelerate delivery, reduce ambiguity, and improve program performance.