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E-commerce, Food Delivery, Technology

Implementation Specialist (Contractor) – Caper Deployments

Allentown, Pennsylvania, United StatesContractPosted 2 months agoVisa sponsorship available

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Role summary

Instacart is hiring a contract Implementation Specialist to provide in-store support for Caper Cart deployments. This role focuses on ensuring carts are fully functional through testing, setup, and validation. The specialist will assist with launch execution, provide on-site troubleshooting, reinforce training with store teams, and maintain cart readiness. Key responsibilities include collaborating with Implementation and Operations teams, identifying and escalating issues, and providing feedback on store performance. The ideal candidate is hands-on, detail-oriented, comfortable with light technical troubleshooting, and has experience in retail or field operations. Travel within the US is required.

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

Instacart is seeking a reliable and execution-focused Implementation Specialist to support Caper Cart deployments across retail partners. This role is critical in enabling scalable, high-quality launches by providing in-store support for testing, training reinforcement, and launch execution. The Implementation Specialist Specialist works closely with Implementation and Operations teams to ensure carts are fully functional, store teams are supported, and launches are set up for success. This role is designed to provide local, in-market support for deployment execution, complementing the Implementation team’s focus on site visits and training.

About the Job

In-Store Execution Support

  • Support end-to-end testing of Caper Carts to ensure full functionality ahead of launch
  • Assist with cart setup, staging, and validation to ensure readiness for customer use
  • Execute key in-store tasks aligned to deployment timelines and checklists

    • Launch & Post-Launch Support

  • Provide on-site support during launch to troubleshoot issues in real time
  • Assist customers and store teams with Caper Cart usage as needed
  • Reinforce best practices to drive early adoption and smooth customer experience

    • Training Reinforcement

  • Support Implementation team by reinforcing training with store associates
  • Help ensure store teams are confident in core workflows (checkout flow, cart usage, troubleshooting basics)
  • Assist with “train-the-trainer” execution where applicable

    • Operational Excellence

  • Maintain cart readiness, including charging, cleanliness, and proper placement
  • Identify and escalate issues related to hardware, software, or store operations
  • Provide feedback to Implementation and Operations teams on store performance and opportunities for improvement

    • Cross-Functional Collaboration

  • Partner with Implementation Managers and Ops Leads to execute deployment plans
  • Support communication between store teams and internal stakeholders during launch, including across multiple deployment locations as needed.
  • Adapt to evolving deployment strategies and support continuous improvement efforts

    • About You

    Minimum Qualifications

  • You are hands-on, detail-oriented, and thrive in fast-paced environments
  • You are comfortable working independently while staying aligned with a broader team
  • You enjoy working directly with store teams and customers to solve problems
  • You take ownership of your work and contribute to successful, high-quality launches
  • Experience in retail, field operations, or customer-facing roles
  • Strong communication and problem-solving skills
  • Ability to work independently in a fast-paced, in-store environment
  • Comfortable with light technical troubleshooting and learning new tools
  • Ability to travel in-market (within 2 hours) regularly
  • Flexibility to travel out-of market (within U.S.) up to 40% of the time

    • Preferred Qualifications

  • Experience supporting retail technology or in-store deployments
  • Familiarity with training or onboarding store teams
  • Prior experience in contractor or field-based roles

    • Hourly Rate - $40-$46/hour

    Sample Instacart interview questions

    • 1

      Write a SQL query to sum the number of rides and deliveries completed for each zip code using?

      technicalmedium
    • 2

      Write a SQL query to identify the least efficient driver in terms of deliveries per time spent

      codingmedium
    • 3

      What metric would you want to know about Instacart

      metrics analyticsmedium

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